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Difference between revisions of "GGUS:SLM FAQ"
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'''SLM''' | |||
{{GGUS-FAQ | [[Category:FAQ Former support units (GGUS)]] | ||
<!--{{GGUS-FAQ | |||
|Unit= Service Level Management | |Unit= Service Level Management | ||
|Updated= 2011-08-3 | |Updated= 2011-08-3 | ||
| Line 9: | Line 10: | ||
This Support Units does not provide support about any specific technology component that is deployed in the infrastructure. | This Support Units does not provide support about any specific technology component that is deployed in the infrastructure. | ||
|assigned by= | |assigned by= | ||
* TPM | * '''if TPM receives a ticket from a site''': tickets requesting recomputation of monitoring results from sites have to be assigned '''to the corresponding Operations Centre SU''' so that the NGI/EIRO can validate the request first. | ||
* | * '''if TPM receives a ticket from an NGI''': a problem with monitoring results can be directly identified by the respective NGI. This is the case for example, when the NGI is aware of a SAM problem that will affect all the respective sites. Tickets originated by an NGI have to be assigned '''to the SLM SU'''. | ||
* if in doubt about the origin of the ticket, please first ask the ticket submitter if the NGI is aware and supports the recomputation request. | |||
|solved by= | |solved by= | ||
* tickets | * tickets are gathered monthly and a parent ticket is submitted to the SAM SU to trigger the recomputation | ||
|responsible= | |responsible= | ||
* the | * the team responsible of distributing monthly league tables (AUTH) | ||
|documentation= What documentation is available on UNIT? | |documentation= What documentation is available on UNIT? | ||
* EGI web site: http://www.egi.eu/infrastructure/ | * EGI web site: http://www.egi.eu/infrastructure/ | ||
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|sortname=SLM | |sortname=SLM | ||
}} | }} | ||
--> | |||
Latest revision as of 15:43, 19 April 2016
SLM