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Difference between revisions of "GGUS:SLM FAQ"

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(Created page with '= Not active yet = {{GGUS-FAQ |Unit= Service Level Management |Updated= 2011-08-3 |purpose= * to provide a contact with the EGI.eu TSA1.8 unit that is responsible for providing…')
 
 
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= Not active yet =
'''SLM'''
{{GGUS-FAQ
[[Category:FAQ Former support units (GGUS)]]
|Unit= Service Level Management  
<!--{{GGUS-FAQ
|Unit= Service Level Management
|Updated= 2011-08-3
|Updated= 2011-08-3
|purpose=  
|purpose=  
* to provide a contact with the EGI.eu TSA1.8 unit that is responsible for providing a stable reliable infrastructure.
To provide a contact with the EGI team that is responsible for validating and distributing Availability/Reliability reports for EGI (OPS VO) and of the related Service Level Management processes. The SLM SU can be contacted to repoort problems with monitoring results and the related Availability/Reliability statistics distributed by EGI, or to request recomputations of such statistics. This SU can also be contacted to request extensions to the correct Availability/Reliability reporting framework.
* to collect Availability/Reliability reports and handle them according to EGI procedures
Note: VO-specific Availability/Reliability reports are out of scope.
* to handle requests from RPs/RCs with regard to the Availability/Reliability reports such as corrections
|components=  
|components=  
This Support Units does not provide support about any specific technology component that is deployed in the infrastructure. Relevant issues for which this Support Unit can be contacted are:
This Support Units does not provide support about any specific technology component that is deployed in the infrastructure.  
* delivery of the Availability/Reliability reports
* questions/clarifications about the reports
|assigned by=
|assigned by=
* TPM
* '''if TPM receives a ticket from a site''': tickets requesting recomputation of monitoring results from sites have to be assigned '''to the corresponding Operations Centre SU''' so that the NGI/EIRO can validate the request first.
* any other SU that idenfies a problem to be relevant to this SU
* '''if TPM receives a ticket from an NGI''': a problem with monitoring results can be directly identified by the respective NGI. This is the case for example, when the NGI is aware of a SAM problem that will affect all the respective sites. Tickets originated by an NGI  have to be assigned '''to the SLM SU'''.
* if in doubt about the origin of the ticket, please first ask the ticket submitter if the NGI is aware and supports the recomputation request.
 
|solved by=
|solved by=
* tickets can be internally solved or assigned to other specific SUs depending on the problem
* tickets are gathered monthly and a parent ticket is submitted to the SAM SU to trigger the recomputation
|responsible=
|responsible=
* the EGI Chief Operations Officer
* the team responsible of distributing monthly league tables (AUTH)
|documentation= What documentation is available on UNIT?
|documentation= What documentation is available on UNIT?
* EGI web site: http://www.egi.eu/infrastructure/
* EGI web site: http://www.egi.eu/infrastructure/
* EGI Operations wiki: [[Operations]]
* EGI Operations wiki: [https://wiki.egi.eu/wiki/Performance EGI Operations Performance]
* [[PROC10]]
|sortname=SLM
|sortname=SLM
}}
}}
-->

Latest revision as of 15:43, 19 April 2016

SLM

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