GGUS:SGE Utils FAQ
FAQ FOR SGE Utils SUPPORT UNIT
- Responsible Unit
- SGE Utils
- GGUS (Operations Helpdesk by TPM)
What is the purpose of the SGE Utils Support?
The SGE Utils Support Unit (SU) is a 3rd level SU, about integrating SGE Utils with the rest of the grid m/w (glite, EMI). The supporters act on a best-effort basis, after GGUS ticket filtering by the TPM (1st level) and the DMSU (2nd level). It provides support for usage of SGE Utils from the Grid, e.g. setting-up SGE Utils in the CREAM CE. The SGE Utils SU will not build and package new releases of SGE Utils neither will it fix bugs in SGE Utils.
For which components does SGE Utils provide support?
Which quality of service (QoS) will you provide?
Who will assign tickets to SGE Utils Support?
By assignment within GGUS from the DMSU.
Are tickets typically solved in SGE Utils Support or reassigned elsewhere?
Yes. However, depending on the exact issue, the problem could be reassigned to other support unit.
Who is responsible for SGE Utils Support?
IFCA and LIP (both institutes on a best effort basis) and CESGA.
What documentation is available on SGE Utils Support?
Please refer to the CREAM CE documentation available at: https://wiki.italiangrid.it/CREAM
What is the usual "Type of Issue" for the tickets of SGE Utils?
What if I have questions which are not dealt with by this FAQ?
Open a GGUS ticket indicating that it should be directed at the SGE Utils team.
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