Difference between revisions of "GGUS:SGE Utils FAQ"
Revision as of 09:14, 6 June 2013
FAQ FOR gLite SGE Utils SUPPORT UNIT
- Responsible Unit
- gLite SGE Utils
- GGUS (Operations Helpdesk by TPM)
What is the purpose of the gLite SGE Utils Support?
The gLite SGE Utils Support Unit (SU) is a 3rd level SU, about integrating gLite SGE Utils with the rest of the grid m/w (glite, EMI). The supporters act on a best-effort basis, after GGUS ticket filtering by the TPM (1st level) and the DMSU (2nd level). It provides support for usage of gLite SGE Utils from the Grid, e.g. setting-up gLite SGE Utils in the CREAM CE. The gLite SGE Utils SU will not build and package new releases of gLite SGE Utils neither will it fix bugs in gLite SGE Utils.
For which components does gLite SGE Utils provide support?
Which quality of service (QoS) will you provide?
Who will assign tickets to gLite SGE Utils Support?
By assignment within GGUS from the DMSU.
Are tickets typically solved in gLite SGE Utils Support or reassigned elsewhere?
Yes. However, depending on the exact issue, the problem could be reassigned to other support unit.
Who is responsible for gLite SGE Utils Support?
IFCA and LIP (both institutes on a best effort basis) and CESGA.
What documentation is available on gLite SGE Utils Support?
Please refer to the CREAM CE documentation available at: https://wiki.italiangrid.it/CREAM
What is the usual "Type of Issue" for the tickets of gLite SGE Utils?
What if I have questions which are not dealt with by this FAQ?
Open a GGUS ticket indicating that it should be directed at the gLite SGE Utils team.
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