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GGUS:SAM/Nagios FAQ

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GGUS wiki / GGUS FAQ / GGUS Documentation / GGUS Helpdesk


FAQ FOR SAM/Nagios SUPPORT UNIT

Responsible Unit
SAM/Nagios
Helpdesk
GGUS (Operations Helpdesk by TPM)

What is the purpose of the SAM/Nagios Support?

To support the SAM/Nagios infrastructure for operations.

For which components does SAM/Nagios provide support?

The SAM/Nagios SU will deal with problems concerning these issues:

  • software errors, bugs;
  • SAM/Nagios central services’ failures

Which quality of service (QoS) will you provide?

unknown

Who will assign tickets to SAM/Nagios Support?

A ticket is usually assigned to the SAM/Nagios support unit by TPM.

Are tickets typically solved in SAM/Nagios Support or reassigned elsewhere?

The SAM supporters either resolve the matter and solve the ticket or they assign the ticket to another support unit.

Who is responsible for SAM/Nagios Support?

Members of the SAM/Nagios support team

What documentation is available on SAM/Nagios Support?

There is further documentation available at:

What is the usual "Type of Issue" for the tickets of SAM/Nagios?

Other

Comments

No comments.

What if I have questions which are not dealt with by this FAQ?

Open a GGUS ticket indicating that it should be directed at the SAM/Nagios team.

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