GGUS:SAM/Nagios FAQ
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GGUS wiki / GGUS FAQ / GGUS Documentation / GGUS Helpdesk
FAQ FOR SAM/Nagios SUPPORT UNIT
- Responsible Unit
- SAM/Nagios
- Helpdesk
- GGUS (Operations Helpdesk by TPM)
What is the purpose of the SAM/Nagios Support?
To support the SAM/Nagios infrastructure for operations. (3rd level support)
For which components does SAM/Nagios provide support?
The SAM/Nagios SU will deal with problems concerning these issues:
- software errors, bugs;
- SAM/Nagios central services’ failures
Which quality of service (QoS) will you provide?
unknown
Who will assign tickets to SAM/Nagios Support?
A ticket is usually assigned to the SAM/Nagios support unit by TPM.
Are tickets typically solved in SAM/Nagios Support or reassigned elsewhere?
The SAM supporters either resolve the matter and solve the ticket or they assign the ticket to another support unit.
Who is responsible for SAM/Nagios Support?
Members of the SAM/Nagios support team
What documentation is available on SAM/Nagios Support?
There is further documentation available at:
- https://tomtools.cern.ch/confluence/display/SAMDOC/Home
- https://tomtools.cern.ch/confluence/display/SAMDOC/Troubleshooting
- PROC10
What is the usual "Type of Issue" for the tickets of SAM/Nagios?
Other
Comments
No comments.
What if I have questions which are not dealt with by this FAQ?
Open a GGUS ticket indicating that it should be directed at the SAM/Nagios team.
Search
- Please use this link to search inside the GGUS FAQ
See also
- GGUS:SAM/Nagios EGI Support FAQ (2nd level support)