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GGUS:SAM/Nagios EGI Support FAQ

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GGUS wiki / GGUS FAQ / GGUS Documentation / GGUS Helpdesk


FAQ FOR SAM/Nagios EGI Support SUPPORT UNIT

Responsible Unit
SAM/Nagios EGI Support
Helpdesk
GGUS (Operations Helpdesk by TPM)

What is the purpose of the SAM/Nagios EGI Support Support?

To support the SAM/Nagios EGI Support infrastructure for operations.

For which components does SAM/Nagios EGI Support provide support?

The SAM/Nagios EGI Support SU will deal with problems concerning these issues:

  • software errors, bugs;
  • SAM/Nagios EGI Support central services’ failures

Which quality of service (QoS) will you provide?

unknown

Who will assign tickets to SAM/Nagios EGI Support Support?

A ticket is usually assigned to the SAM/Nagios EGI Support unit by TPM.

Are tickets typically solved in SAM/Nagios EGI Support Support or reassigned elsewhere?

The SAM supporters either resolve the matter and solve the ticket or they assign the ticket to another support unit.

Who is responsible for SAM/Nagios EGI Support Support?

Members of the SAM/Nagios EGI Support team

What documentation is available on SAM/Nagios EGI Support Support?

There is further documentation available at:

What is the usual "Type of Issue" for the tickets of SAM/Nagios EGI Support?

Other

Comments

No comments.

What if I have questions which are not dealt with by this FAQ?

Open a GGUS ticket indicating that it should be directed at the SAM/Nagios EGI Support team.

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See also