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Difference between revisions of "GGUS:SAM/Nagios EGI Support FAQ"

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{{GGUS-FAQ
'''SAM/Nagios EGI Support'''
|Unit= SAM/Nagios EGI Support
* decommissioned: https://its.cern.ch/jira/browse/GGUS-1248
|Interface= H
<!-- * decommission: https://its.cern.ch/jira/browse/GGUS-1248 -->
|Updated= 2011-05-05
[[Category:FAQ Former support units (GGUS)]]
|purpose= To support the SAM/Nagios EGI Support infrastructure for operations. (2nd level support)
|components=The SAM/Nagios EGI Support SU will deal with problems concerning these issues:
* software errors, bugs;
* SAM/Nagios EGI Support central services’ failures
|responsible=Members of the SAM/Nagios EGI Support team
|assigned by=A ticket is usually assigned to the SAM/Nagios EGI Support unit by TPM.
|solved by=The SAM supporters either resolve the matter and solve the ticket or they assign the ticket to another support unit.
|documentation= There is further documentation available at:
* https://tomtools.cern.ch/confluence/display/SAMDOC/Home
* https://tomtools.cern.ch/confluence/display/SAMDOC/Troubleshooting+Guide
|sortname=Sam nagios egi}}
== See also ==
* [[GGUS:SAM/Nagios FAQ]] (3rd level support)

Latest revision as of 16:20, 5 May 2014

SAM/Nagios EGI Support

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