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Difference between revisions of "GGUS:SAGA-FAQ"

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(initial draft of the SAGA FAQ)
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|Interface= H
|Interface= H
|Updated= 1011-03-02
|Updated= 1011-03-02
|purpose= What is the purpose of the UNIT?
|purpose= To deal with operational and deployment issues with the SAGA C++ library and the SAGA python modules.
|components= For which components do you provide support?
|components= For the SAGA C++ library and the SAGA python modules.
|assigned by=Who will assign tickets to UNIT?
|assigned by= TPM or others, no special permissions.
|solved by=Are tickets typically solved in UNIT or reassigned elsewhere?
|solved by= Operational and deployment issues are solved in this SU.
|responsible=Who is responsible for UNIT?
|responsible= The developer team of the SAGA project, based at LSU and Rutgers University (see http://saga-project.org/)
|documentation= What documentation is available on UNIT?
|documentation= Development guides, User guides and other documentation is available at https://www.saga-project.org/ .
|more=What if I have questions which are not dealt with by this FAQ?
|more= Open a [https://gus.fzk.de/pages/ticket.php GGUS ticket] indicating that it should be directed at the SAGA team.
|sortname=Saga
|sortname=Saga
}}
}}

Revision as of 13:36, 25 May 2011

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GGUS wiki / GGUS FAQ / GGUS Documentation / GGUS Helpdesk


FAQ FOR SAGA SUPPORT UNIT

Responsible Unit
SAGA
Helpdesk
GGUS (Operations Helpdesk by TPM)

What is the purpose of the SAGA Support?

To deal with operational and deployment issues with the SAGA C++ library and the SAGA python modules.

For which components does SAGA provide support?

For the SAGA C++ library and the SAGA python modules.

Which quality of service (QoS) will you provide?

unknown

Who will assign tickets to SAGA Support?

TPM or others, no special permissions.

Are tickets typically solved in SAGA Support or reassigned elsewhere?

Operational and deployment issues are solved in this SU.

Who is responsible for SAGA Support?

The developer team of the SAGA project, based at LSU and Rutgers University (see http://saga-project.org/)

What documentation is available on SAGA Support?

Development guides, User guides and other documentation is available at https://www.saga-project.org/ .

What is the usual "Type of Issue" for the tickets of SAGA?

Other

Comments

No comments.

What if I have questions which are not dealt with by this FAQ?

Open a GGUS ticket indicating that it should be directed at the SAGA team.

Search