GGUS wiki / GGUS FAQ / GGUS Documentation / GGUS Helpdesk
FAQ FOR Rucio SUPPORT UNIT
- Responsible Unit
- GGUS (Operations Helpdesk by TPM)
What is the purpose of the Rucio Support?
The purpose of the Rucio support unit in GGUS is to handle problems associated with Rucio service operations activity, e.g. data management, access to Rucio, problems with the client etc.
For which components does Rucio provide support?
Rucio support unit will provide support for the Rucio service.
Which quality of service (QoS) will you provide?
Who will assign tickets to Rucio Support?
All GGUS tickets assigned to Rucio SU either by TPM or directly by the users are handled through GGUS system.
Are tickets typically solved in Rucio Support or reassigned elsewhere?
Rucio supporters both resolve the matter and solve the ticket or they assign the ticket to another support unit.
Who is responsible for Rucio Support?
Responsible for Rucio SU are members of the RAL tier 1 team and can be reached through Rucio-Support@stfc365.onmicrosoft.com.
What documentation is available on Rucio Support?
Documentation for Rucio support is available here. A wiki page is in progress can be found at Rucio wiki.
What is the usual "Type of Issue" for the tickets of Rucio?
What if I have questions which are not dealt with by this FAQ?
Open a GGUS ticket indicating that it should be directed at the Rucio team.
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