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Difference between revisions of "GGUS:ROC UK/Ireland FAQ"
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Revision as of 09:40, 11 May 2011
GGUS wiki / GGUS FAQ / GGUS Documentation / GGUS Helpdesk
FAQ FOR ROC UK/Ireland SUPPORT UNIT
- Responsible Unit
- ROC UK/Ireland
- Helpdesk
- GGUS (Operations Helpdesk by TPM)
What is the purpose of the ROC UK/Ireland Support?
The purpose of the UKI ROC support group is to provide support for operations and user issues to the UK and wider EGEE communities. The UKI ROC manages tickets for 19 sites which do not have their own helpdesk systems. The RAL Tier1 has a separate system from the system of the ROC. The helpdesk for the UKI ROC is provided by the National Grid Service and runs on Footprints.
For which components does ROC UK/Ireland provide support?
unknown
Which quality of service (QoS) will you provide?
unknown
Who will assign tickets to ROC UK/Ireland Support?
unknown
Are tickets typically solved in ROC UK/Ireland Support or reassigned elsewhere?
unknown
Who is responsible for ROC UK/Ireland Support?
Questions about the UKI ROC helpdesk can be sent to Philippa Strange
What documentation is available on ROC UK/Ireland Support?
n/a
What is the usual "Type of Issue" for the tickets of ROC UK/Ireland?
Other
Comments
No comments.
What if I have questions which are not dealt with by this FAQ?
Open a GGUS ticket indicating that it should be directed at the ROC UK/Ireland team.
Search
- Please use this link to search inside the GGUS FAQ
See also
- Irish NGI
- GGUS:NGI IE FAQ