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Difference between revisions of "GGUS:ROC Russia Interface FAQ"
(Created page with '{{GGUS-Interfaces |Unit=ROC_RU |Updated=2011-10-04 |link=https://glse.itep.ru |tech-name-of-tool=1or0 |tech-prog-lang=PHP, Java |tech-redundancy=No |tech-docu-link=http://glse.it…') |
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|transfer-from-ggus=For transferring data from GGUS system to the RU help desk system emails are sent to the RU help desk system. These mails are formatted as XML mails. They were parsed automatically. | |transfer-from-ggus=For transferring data from GGUS system to the RU help desk system emails are sent to the RU help desk system. These mails are formatted as XML mails. They were parsed automatically. | ||
|transfer-to-ggus=For transferring data from the RU help desk system to GGUS the RU help desk system uses the web services provided by GGUS system. Available operations are: | |transfer-to-ggus=For transferring data from the RU help desk system to GGUS the RU help desk system uses the web services provided by GGUS system. Available operations are: | ||
* OpCreate for creating a new ticket in GGUS system, | |||
* TicketModify for updating an existing ticket | |||
|field-mapping={{{!}}border="1" | |field-mapping={{{!}}border="1" | ||
Revision as of 08:29, 5 October 2011
GGUS wiki / GGUS FAQ / GGUS Documentation / GGUS Helpdesk
FAQ for the Interface between GGUS and ROC_RU Ticketing System
Reference link
Technical details
- Name of the Tool
- 1or0
- Programming language
- PHP, Java
- Redundancy
- No
- Help, Documentation, Example code
- http://glse.itep.ru
Data transfer from GGUS to ROC_RU ticketing system
For transferring data from GGUS system to the RU help desk system emails are sent to the RU help desk system. These mails are formatted as XML mails. They were parsed automatically.
Field mapping create from GGUS to ROC_RU
unknown
Field mapping modify from GGUS to ROC_RU
unknown
Data transfer from ROC_RU ticketing system to GGUS
For transferring data from the RU help desk system to GGUS the RU help desk system uses the web services provided by GGUS system. Available operations are:
- OpCreate for creating a new ticket in GGUS system,
- TicketModify for updating an existing ticket
Field mapping create from ROC_RU to GGUS
unknown
Field mapping modify from ROC_RU to GGUS
unknown
Attachments
No attachment handling via the interface.
Comments
At local help desk we have special option before update ticket: a)Supporter update b)Client update c)Client update and email client and we can choose from a)b)c) before update ticket.
What if I have questions which are not dealt with by this FAQ?
Open a GGUS ticket
indicating that it should be directed at the GGUS team.
Search
- Please use this link to search inside the GGUS FAQ