Alert.png The wiki is deprecated and due to be decommissioned by the end of September 2022.
The content is being migrated to other supports, new updates will be ignored and lost.
If needed you can get in touch with EGI SDIS team using operations @ egi.eu.

Difference between revisions of "GGUS:ROC Russia Interface FAQ"

From EGIWiki
Jump to navigation Jump to search
 
(One intermediate revision by the same user not shown)
Line 12: Line 12:
!      GGUS system {{!!}} ROC_RU ticketing system
!      GGUS system {{!!}} ROC_RU ticketing system
{{!}}-
{{!}}-
{{!}}Concerned VO {{!!}} Voname
{{!}}Request-ID {{!!}} GGUS ID
{{!}}-
{{!}}-
{{!}}Date/Time Of Problem {{!!}} Create date
{{!}}Name      {{!!}} User
{{!}}-
{{!}}Description {{!!}} Description
{{!}}-
{{!}}Detailed Solution {{!!}} Updatelog
{{!}}-
{{!}}-
{{!}}E-mail    {{!!}} email
{{!}}E-mail    {{!!}} email
{{!}}-
{{!}}-
{{!}}Last Login         {{!!}} Last Login
{{!}}Phone              {{!!}} Phone
{{!}}-
{{!}}-
{{!}}Last Modifier {{!!}} Last Modifier
{{!}}Concerned VO {{!!}} Voname
{{!}}-
{{!}}-
{{!}}Name      {{!!}} User
{{!}}Responsible Unit {{!!}} Responsible Unit
{{!}}-
{{!}}-
{{!}}Origin SG         {{!!}} Origin support group
{{!}}Status         {{!!}} Status
{{!}}-
{{!}}-
{{!}}Priority         {{!!}} Priority
{{!}}Priority         {{!!}} Priority
{{!}}-
{{!}}-
{{!}}Phone              {{!!}} Phone
{{!}}Subject            {{!!}} Short
{{!}}-
{{!}}Description {{!!}} Description
{{!}}-
{{!}}-
{{!}}Public Diary {{!!}} Updatelog
{{!}}Type Of Problem {{!!}} Type Of Problem
{{!}}-
{{!}}-
{{!}}Responsible Unit {{!!}} Responsible Unit
{{!}}Date/Time Of Problem {{!!}} Create date
{{!}}-
{{!}}-
{{!}}Request-ID {{!!}} GGUS ID
{{!}}Public Diary {{!!}} Updatelog
{{!}}-
{{!}}-
{{!}}Short Description  {{!!}} Short
{{!}}Detailed Solution {{!!}} Updatelog
{{!}}-
{{!}}-
{{!}}Short Solution    {{!!}} Short Solution
{{!}}Last Login         {{!!}} Last Login
{{!}}-
{{!}}-
{{!}}Status         {{!!}} Status
{{!}}Last Modifier {{!!}} Last Modifier
{{!}}-
{{!}}-
{{!}}Target ID (hidden) {{!!}} RU ID
{{!}}Target ID (hidden) {{!!}} RU ID
{{!}}-
{{!}}Type Of Problem {{!!}} Type Of Problem
{{!}}}
{{!}}}


Line 54: Line 50:
!      GGUS system {{!!}} ROC_RU ticketing system
!      GGUS system {{!!}} ROC_RU ticketing system
{{!}}-
{{!}}-
{{!}}Concerned VO {{!!}} Voname
{{!}}Request-ID {{!!}} GGUS ID
{{!}}-
{{!}}-
{{!}}Date/Time Of Problem {{!!}} Create date
{{!}}Name      {{!!}} User
{{!}}-
{{!}}Description {{!!}} Description
{{!}}-
{{!}}Detailed Solution {{!!}} Updatelog
{{!}}-
{{!}}-
{{!}}E-mail    {{!!}} email
{{!}}E-mail    {{!!}} email
{{!}}-
{{!}}-
{{!}}Last Login         {{!!}} Last Login
{{!}}Phone              {{!!}} Phone
{{!}}-
{{!}}-
{{!}}Last Modifier {{!!}} Last Modifier
{{!}}Concerned VO {{!!}} Voname
{{!}}-
{{!}}-
{{!}}Name      {{!!}} User
{{!}}Responsible Unit {{!!}} Responsible Unit
{{!}}-
{{!}}-
{{!}}Origin SG         {{!!}} Origin support group
{{!}}Status         {{!!}} Status
{{!}}-
{{!}}-
{{!}}Priority         {{!!}} Priority
{{!}}Priority         {{!!}} Priority
{{!}}-
{{!}}-
{{!}}Phone              {{!!}} Phone
{{!}}Subject            {{!!}} Short
{{!}}-
{{!}}Description {{!!}} Description
{{!}}-
{{!}}-
{{!}}Public Diary {{!!}} Updatelog
{{!}}Type Of Problem {{!!}} Type Of Problem
{{!}}-
{{!}}-
{{!}}Responsible Unit {{!!}} Responsible Unit
{{!}}Date/Time Of Problem {{!!}} Create date
{{!}}-
{{!}}-
{{!}}Request-ID {{!!}} GGUS ID
{{!}}Public Diary {{!!}} Updatelog
{{!}}-
{{!}}-
{{!}}Short Description  {{!!}} Short
{{!}}Detailed Solution {{!!}} Updatelog
{{!}}-
{{!}}-
{{!}}Short Solution    {{!!}} Short Solution
{{!}}Last Login         {{!!}} Last Login
{{!}}-
{{!}}-
{{!}}Status         {{!!}} Status
{{!}}Last Modifier {{!!}} Last Modifier
{{!}}-
{{!}}-
{{!}}Target ID (hidden) {{!!}} RU ID
{{!}}Target ID (hidden) {{!!}} RU ID
{{!}}-
{{!}}Type Of Problem {{!!}} Type Of Problem
{{!}}}
{{!}}}



Latest revision as of 10:06, 31 October 2018

GGUS-logo.jpg


GGUS wiki / GGUS FAQ / GGUS Documentation / GGUS Helpdesk


FAQ for the Interface between GGUS and ROC_RU Ticketing System

Reference link

https://glse.itep.ru

Technical details

Name of the Tool
1or0
Programming language
PHP, Java
Redundancy
No
Help, Documentation, Example code
https://glse.itep.ru

Data transfer from GGUS to ROC_RU ticketing system

For transferring data from GGUS system to the RU help desk system emails are sent to the RU help desk system. These mails are formatted as XML mails. They were parsed automatically.

Field mapping create from GGUS to ROC_RU

GGUS system ROC_RU ticketing system
Request-ID GGUS ID
Name User
E-mail email
Phone Phone
Concerned VO Voname
Responsible Unit Responsible Unit
Status Status
Priority Priority
Subject Short
Description Description
Type Of Problem Type Of Problem
Date/Time Of Problem Create date
Public Diary Updatelog
Detailed Solution Updatelog
Last Login Last Login
Last Modifier Last Modifier
Target ID (hidden) RU ID

Field mapping modify from GGUS to ROC_RU

GGUS system ROC_RU ticketing system
Request-ID GGUS ID
Name User
E-mail email
Phone Phone
Concerned VO Voname
Responsible Unit Responsible Unit
Status Status
Priority Priority
Subject Short
Description Description
Type Of Problem Type Of Problem
Date/Time Of Problem Create date
Public Diary Updatelog
Detailed Solution Updatelog
Last Login Last Login
Last Modifier Last Modifier
Target ID (hidden) RU ID

Data transfer from ROC_RU ticketing system to GGUS

For transferring data from the RU help desk system to GGUS the RU help desk system uses the web services provided by GGUS system. Available operations are:

  • OpCreate for creating a new ticket in GGUS system,
  • TicketModify for updating an existing ticket

Field mapping create from ROC_RU to GGUS

GGUS system ROC_RU ticketing system
Concerned VO Voname
Date/Time Of Problem Create date
Description Description
Detailed Solution Updatelog
E-mail email
Last Login Last Login
Last Modifier Last Modifier
Name User
Origin SG Origin support group
Priority Priority
Phone Phone
Public Diary Updatelog
Responsible Unit Responsible Unit
Request-ID GGUS ID
Short Description Short
Short Solution Short Solution
Status Status
Target ID (hidden) RU ID
Type Of Problem Type Of Problem

Field mapping modify from ROC_RU to GGUS

GGUS system ROC_RU ticketing system
Concerned VO Voname
Date/Time Of Problem Create date
Description Description
Detailed Solution Updatelog
E-mail email
Last Login Last Login
Last Modifier Last Modifier
Name User
Origin SG Origin support group
Priority Priority
Phone Phone
Public Diary Updatelog
Responsible Unit Responsible Unit
Request-ID GGUS ID
Short Description Short
Short Solution Short Solution
Status Status
Target ID (hidden) RU ID
Type Of Problem Type Of Problem

Attachments

No attachment handling via the interface.

Comments

At local help desk we have special option before update ticket: a)Supporter update b)Client update c)Client update and email client and we can choose from a)b)c) before update ticket.

What if I have questions which are not dealt with by this FAQ?

Open a GGUS ticket

indicating that it should be directed at the GGUS team.

Search