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Difference between revisions of "GGUS:ROC Russia FAQ"

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(https://gus.fzk.de/pages/ggus-docs/PDF/2800_FAQ_for_ROC-RU.pdf)
 
(https://gus.fzk.de/ws/ticket_info.php?ticket=69027)
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|Unit= ROC Russia
|Unit= ROC Russia
|Interface= H
|Interface= H
|Updated= 2007-04-25
|Updated= 2011-03-28
|purpose=  The purpose of ROC RU support is to deal with the first line of support in Russia. The ROC is
|purpose=  The purpose of ROC RU support is to deal with the first line of support in Russia. The ROC is
expected to deal with all problems in its region including:
expected to deal with all problems in its region including:
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|sortname=Roc russia
|sortname=Roc russia
}}
}}
<!-- put the following lines above the }}
|components= For which components do you provide support?
|assigned by= Who will assign tickets to UNIT?
|solved by= Are tickets typically solved in UNIT or reassigned elsewhere?
-->

Revision as of 09:03, 28 March 2011

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GGUS wiki / GGUS FAQ / GGUS Documentation / GGUS Helpdesk


FAQ FOR ROC Russia SUPPORT UNIT

Responsible Unit
ROC Russia
Helpdesk
GGUS (Operations Helpdesk by TPM)

What is the purpose of the ROC Russia Support?

The purpose of ROC RU support is to deal with the first line of support in Russia. The ROC is expected to deal with all problems in its region including:

  • operational problems;
  • user problems;
  • deployment problems.

For which components does ROC Russia provide support?

unknown

Which quality of service (QoS) will you provide?

unknown

Who will assign tickets to ROC Russia Support?

unknown

Are tickets typically solved in ROC Russia Support or reassigned elsewhere?

unknown

Who is responsible for ROC Russia Support?

For Issues regarding the Helpdesk please contact ROC RU Support team – Valeriy Kirichenko and Sergey Makarychev

What documentation is available on ROC Russia Support?

The ROC RU Helpdesk have user faq database, accessible through https://glse.itep.ru/usersupport/index.php?t=kbase&pla=ROC_Russia (in russian)

What is the usual "Type of Issue" for the tickets of ROC Russia?

Other

Comments

No comments.

What if I have questions which are not dealt with by this FAQ?

Open a GGUS ticket indicating that it should be directed at the ROC Russia team.

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