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Difference between revisions of "GGUS:ROC Russia FAQ"

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(https://gus.fzk.de/ws/ticket_info.php?ticket=69027)
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* user problems;
* user problems;
* deployment problems.
* deployment problems.
|responsible= For Issues regarding the Helpdesk please contact ROC RU Support team – Valeriy Kirichenko and Sergey Makarychev
|responsible= For Issues regarding the Helpdesk please contact ROC RU Support team – Valeriy Kirichenko
|documentation= The ROC RU Helpdesk have user faq database, accessible through https://glse.itep.ru/usersupport/index.php?t=kbase&pla=ROC_Russia (in russian)
|documentation= The ROC RU Helpdesk have user faq database, accessible through https://glse.itep.ru/usersupport/index.php?t=kbase&pla=ROC_Russia (in russian)
|sortname=Roc russia
|sortname=Roc russia
}}
}}

Revision as of 10:17, 28 March 2011

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GGUS wiki / GGUS FAQ / GGUS Documentation / GGUS Helpdesk


FAQ FOR ROC Russia SUPPORT UNIT

Responsible Unit
ROC Russia
Helpdesk
GGUS (Operations Helpdesk by TPM)

What is the purpose of the ROC Russia Support?

The purpose of ROC RU support is to deal with the first line of support in Russia. The ROC is expected to deal with all problems in its region including:

  • operational problems;
  • user problems;
  • deployment problems.

For which components does ROC Russia provide support?

unknown

Which quality of service (QoS) will you provide?

unknown

Who will assign tickets to ROC Russia Support?

unknown

Are tickets typically solved in ROC Russia Support or reassigned elsewhere?

unknown

Who is responsible for ROC Russia Support?

For Issues regarding the Helpdesk please contact ROC RU Support team – Valeriy Kirichenko

What documentation is available on ROC Russia Support?

The ROC RU Helpdesk have user faq database, accessible through https://glse.itep.ru/usersupport/index.php?t=kbase&pla=ROC_Russia (in russian)

What is the usual "Type of Issue" for the tickets of ROC Russia?

Other

Comments

No comments.

What if I have questions which are not dealt with by this FAQ?

Open a GGUS ticket indicating that it should be directed at the ROC Russia team.

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