Difference between revisions of "GGUS:ROC LA FAQ"
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Revision as of 18:12, 24 March 2011
GGUS wiki / GGUS FAQ / GGUS Documentation / GGUS Helpdesk
FAQ FOR ROC LA SUPPORT UNIT
- Responsible Unit
- ROC LA
- Helpdesk
- GGUS (Operations Helpdesk by TPM)
What is the purpose of the ROC LA Support?
The purpose of ROC-LA is to provide user and operation support to the entire Latin America Grid Infrastructure, processing tickets coming from the local support helpdesk as well as tickets assigned through the GGUS interface. The ROC is expected to deal with problems in its region including:
- operational problems
- user problems
- deployment problems.
For which components does ROC LA provide support?
unknown
Which quality of service (QoS) will you provide?
unknown
Who will assign tickets to ROC LA Support?
unknown
Are tickets typically solved in ROC LA Support or reassigned elsewhere?
unknown
Who is responsible for ROC LA Support?
The 3 starting countries, Colombia (Uniandes), Mexico(UNAM) and Brazil(CBPF), share the responsibility of managing ROC_LA.
What documentation is available on ROC LA Support?
All documentation for ROC_LA is available at ROC_LA wiki pages: http://wiki.roc-la.org/
What is the usual "Type of Issue" for the tickets of ROC LA?
Other
Comments
No comments.
What if I have questions which are not dealt with by this FAQ?
Open a GGUS ticket indicating that it should be directed at the ROC LA team.
Search
- Please use this link to search inside the GGUS FAQ