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GGUS:ROC Italy FAQ
GGUS wiki / GGUS FAQ / GGUS Documentation / GGUS Helpdesk
FAQ FOR ROC Italy SUPPORT UNIT
- Responsible Unit
- ROC Italy
- Helpdesk
- GGUS (Operations Helpdesk by TPM)
What is the purpose of the ROC Italy Support?
The purpose of ROC IT is to provide user and operation support to the entire Italian Grid Infrastructure, processing tickets coming from the local support helpdesk as well as tickets assigned from outside Italy through the GGUS interface.
For which components does ROC Italy provide support?
unknown
Which quality of service (QoS) will you provide?
unknown
Who will assign tickets to ROC Italy Support?
unknown
Are tickets typically solved in ROC Italy Support or reassigned elsewhere?
unknown
Who is responsible for ROC Italy Support?
unknown
What documentation is available on ROC Italy Support?
The documentation is available at the following location: http://grid-it.cnaf.infn.it/index.php?helpsupport&type=1
What is the usual "Type of Issue" for the tickets of ROC Italy?
Other
Comments
No comments.
What if I have questions which are not dealt with by this FAQ?
Open a GGUS ticket indicating that it should be directed at the ROC Italy team.
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