GGUS:ROC IGALC FAQ
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GGUS wiki / GGUS FAQ / GGUS Documentation / GGUS Helpdesk
FAQ FOR ROC IGALC SUPPORT UNIT
- Responsible Unit
- ROC IGALC
- Helpdesk
- GGUS (Operations Helpdesk by TPM)
What is the purpose of the ROC IGALC Support?
The purpose of the ROC-IGALC support group is to provide support for operations and user issues to the Latin America and the Caribbean (LAC) regions or wider grid communities and projects that involve LAC projects
For which components does ROC IGALC provide support?
unknown
Which quality of service (QoS) will you provide?
unknown
Who will assign tickets to ROC IGALC Support?
unknown
Are tickets typically solved in ROC IGALC Support or reassigned elsewhere?
unknown
Who is responsible for ROC IGALC Support?
UFRJ-IF and CEFET-RJ are hosting the ROC infrastructure and services. Both sites also share the operations.
What documentation is available on ROC IGALC Support?
All documentation for ROC-IGALC is available at ROC web pages: http://www.igalc.org/
What is the usual "Type of Issue" for the tickets of ROC IGALC?
Other
Comments
No comments.
What if I have questions which are not dealt with by this FAQ?
Open a GGUS ticket indicating that it should be directed at the ROC IGALC team.
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