GGUS:ROC Canada FAQ
GGUS wiki / GGUS FAQ / GGUS Documentation / GGUS Helpdesk
FAQ FOR ROC Canada SUPPORT UNIT
- Responsible Unit
- ROC Canada
- Helpdesk
- GGUS (Operations Helpdesk by TPM)
What is the purpose of the ROC Canada Support?
The purpose of the ROC Canada support group is to provide support for operations and user issues to the Canada and wider EGEE communities, process tickets coming from the local support mailing list as well as tickets assigned through the GGUS interface.
For which components does ROC Canada provide support?
unknown
Which quality of service (QoS) will you provide?
unknown
Who will assign tickets to ROC Canada Support?
unknown
Are tickets typically solved in ROC Canada Support or reassigned elsewhere?
unknown
Who is responsible for ROC Canada Support?
TRIUMF Tier-1 centre is hosting the ROC infrastructure and services. The ROC operations are shared in Canada by Grid computing personnel from Alberta, SFU, Toronto, TRIUMF and Victoria.
What documentation is available on ROC Canada Support?
All documentation for ROC Canada is available at ROC Canada web pages: http://roc.triumf.ca/
What is the usual "Type of Issue" for the tickets of ROC Canada?
Other
Comments
No comments.
What if I have questions which are not dealt with by this FAQ?
Open a GGUS ticket indicating that it should be directed at the ROC Canada team.
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