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GGUS:ROC CERN FAQ
GGUS wiki / GGUS FAQ / GGUS Documentation / GGUS Helpdesk
FAQ FOR ROC CERN SUPPORT UNIT
- Responsible Unit
- ROC CERN
- Helpdesk
- GGUS (Operations Helpdesk by TPM)
What is the purpose of the ROC CERN Support?
ROC CERN is a special support group with only 1 grid production site. We support users and site administrators for all components and services deployed in the CREN-PROD production site. about the CERN grid production site.
For which components does ROC CERN provide support?
unknown
Which quality of service (QoS) will you provide?
unknown
Who will assign tickets to ROC CERN Support?
unknown
Are tickets typically solved in ROC CERN Support or reassigned elsewhere?
unknown
Who is responsible for ROC CERN Support?
unknown
What documentation is available on ROC CERN Support?
There is currently no documentation on the use of the CERN ROC helpdesk system. Work is under way to produce a reference card or similar short reference document and also a web submission form which will provide a single point of entry to submit queries to the Support Units. A section in the internal wiki page (for ROC operators only) has been started dealing with the use of the Remedy system. https://uimon.cern.ch/twiki/bin/view/LCG/CERNROC
What is the usual "Type of Issue" for the tickets of ROC CERN?
Other
Comments
No comments.
What if I have questions which are not dealt with by this FAQ?
Open a GGUS ticket indicating that it should be directed at the ROC CERN team.
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