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Difference between revisions of "GGUS:RESOURCE ALLOCATION FAQ"

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* Site manager - who is responsible for contributing resources and for providing support for users within a binding SLA
* Site manager - who is responsible for contributing resources and for providing support for users within a binding SLA
* EGI.eu representative - who may submit any request regarding the RA process
* EGI.eu representative - who may submit any request regarding the RA process
All of them may face any issue or request which should be directed to this SU.
|documentation=
|documentation=
The EGI's web page dedicated for Resource Allocation: https://wiki.egi.eu/wiki/Resource_Allocation (under creation)
The EGI's web page dedicated for Resource Allocation: https://wiki.egi.eu/wiki/Resource_Allocation (under creation). Technical documentation for:
Technical documentation for:
* Resource Allocation process is here: https://wiki.egi.eu/wiki/Resource_Allocation_Process
* Resource Allocation process is here: https://wiki.egi.eu/wiki/Resource_Allocation_Process
* operating Resource Allocation procedure is here: https://wiki.egi.eu/wiki/Resource_Allocation_Request_Handling
* operating Resource Allocation procedure is here: https://wiki.egi.eu/wiki/Resource_Allocation_Request_Handling
|sortname=resource allocation
|sortname=resource allocation
}}
}}

Revision as of 15:07, 3 April 2014

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GGUS wiki / GGUS FAQ / GGUS Documentation / GGUS Helpdesk


FAQ FOR RESOURCE ALLOCATION SUPPORT UNIT

Responsible Unit
RESOURCE ALLOCATION
Helpdesk
GGUS (Operations Helpdesk by TPM)

What is the purpose of the RESOURCE ALLOCATION Support?

This SU is responsible for handling all issues related to a process of Resource Allocation in EGI infrastructure.

For which components does RESOURCE ALLOCATION provide support?

The team provides a support for issues identified within e-grant (e-grant.egi.eu) tool.

Which quality of service (QoS) will you provide?

(FAQ_GGUS-QoS-Levels) Medium service is provided.

Who will assign tickets to RESOURCE ALLOCATION Support?

A numer of actors are active in the Resource Allocation process:

  • VO representative - who submits a request for resources, negotiates and utilizes it
  • NGI manager - who can be responsible for contributing resources and for providing support for users within a binding SLA
  • Site manager - who is responsible for contributing resources and for providing support for users within a binding SLA
  • EGI.eu representative - who may submit any request regarding the RA process

All of them may face any issue or request which should be directed to this SU.

Are tickets typically solved in RESOURCE ALLOCATION Support or reassigned elsewhere?

Tickets are solved by members of EGI Resource Allocation Operations Team. Tickets related to e-grant tool are also solved within this SU.

Who is responsible for RESOURCE ALLOCATION Support?

Responsible for EGI RA SU is the head of EGI Resource Allocation Operations Team. The team is outsourced from EGI.eu to Cyfronet. Currently the responsible for the team is Marcin Radecki.

What documentation is available on RESOURCE ALLOCATION Support?

The EGI's web page dedicated for Resource Allocation: https://wiki.egi.eu/wiki/Resource_Allocation (under creation). Technical documentation for:

What is the usual "Type of Issue" for the tickets of RESOURCE ALLOCATION?

Other

Comments

No comments.

What if I have questions which are not dealt with by this FAQ?

Open a GGUS ticket indicating that it should be directed at the RESOURCE ALLOCATION team.

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