GGUS:REBUS FAQ
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GGUS wiki / GGUS FAQ / GGUS Documentation / GGUS Helpdesk
FAQ FOR REBUS SUPPORT UNIT
- Responsible Unit
- REBUS
- Helpdesk
- GGUS (Operations Helpdesk by TPM)
What is the purpose of the REBUS Support?
What is the purpose of the UNIT? To support content and technical issues, and support for the REBUS service itself at wlcg-rebus.cern.ch
For which components does REBUS provide support?
For which components do you provide support? For the REBUS service at wlcg-rebus.cern.ch
Which quality of service (QoS) will you provide?
unknown
Who will assign tickets to REBUS Support?
Who will assign tickets to UNIT? Tier 1&2 federation site managers.
Are tickets typically solved in REBUS Support or reassigned elsewhere?
Are tickets typically solved in UNIT or reassigned elsewhere? Solved in the REBUS Support team if possible.
Who is responsible for REBUS Support?
Who is responsible for UNIT? WLCG Office (lcg.office@cern.ch)
What documentation is available on REBUS Support?
What documentation is available on UNIT? None
What is the usual "Type of Issue" for the tickets of REBUS?
Other
Comments
No comments.
What if I have questions which are not dealt with by this FAQ?
Open a GGUS ticket indicating that it should be directed at the REBUS team.
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