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Difference between revisions of "GGUS:REBUS FAQ"

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|Interface= A
|Interface= A
|Updated= 2013-01-21
|Updated= 2013-01-21
|purpose= What is the purpose of the UNIT?
|purpose=To support content and technical issues, and support for the REBUS service itself at wlcg-rebus.cern.ch
To support content and technical issues, and support for the REBUS service itself at wlcg-rebus.cern.ch
|responsible=WLCG Office (lcg.office@cern.ch)
|responsible=Who is responsible for UNIT?
|documentation=None
WLCG Office (lcg.office@cern.ch)
|documentation= What documentation is available on UNIT?
None
|sortname=REBUS
|sortname=REBUS
|components=For which components do you provide support?
|components=For the REBUS service at wlcg-rebus.cern.ch
For the REBUS service at wlcg-rebus.cern.ch
|assigned by=Tier 1&2 federation site managers.
|assigned by=Who will assign tickets to UNIT?
|solved by=Solved in the REBUS Support team if possible.
Tier 1&2 federation site managers.
|solved by=Are tickets typically solved in UNIT or reassigned elsewhere?
Solved in the REBUS Support team if possible.
}}
}}

Revision as of 11:01, 21 January 2013

GGUS-logo.jpg


GGUS wiki / GGUS FAQ / GGUS Documentation / GGUS Helpdesk


FAQ FOR REBUS SUPPORT UNIT

Responsible Unit
REBUS
Helpdesk
GGUS (Operations Helpdesk by TPM)

What is the purpose of the REBUS Support?

To support content and technical issues, and support for the REBUS service itself at wlcg-rebus.cern.ch

For which components does REBUS provide support?

For the REBUS service at wlcg-rebus.cern.ch

Which quality of service (QoS) will you provide?

unknown

Who will assign tickets to REBUS Support?

Tier 1&2 federation site managers.

Are tickets typically solved in REBUS Support or reassigned elsewhere?

Solved in the REBUS Support team if possible.

Who is responsible for REBUS Support?

WLCG Office (lcg.office@cern.ch)

What documentation is available on REBUS Support?

None

What is the usual "Type of Issue" for the tickets of REBUS?

Other

Comments

No comments.

What if I have questions which are not dealt with by this FAQ?

Open a GGUS ticket indicating that it should be directed at the REBUS team.

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