Difference between revisions of "GGUS:REBUS FAQ"
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|Interface= A | |Interface= A | ||
|Updated= 2013-01-21 | |Updated= 2013-01-21 | ||
|purpose= | |purpose=To support content and technical issues, and support for the REBUS service itself at wlcg-rebus.cern.ch | ||
To support content and technical issues, and support for the REBUS service itself at wlcg-rebus.cern.ch | |responsible=WLCG Office (lcg.office@cern.ch) | ||
|responsible= | |documentation=None | ||
WLCG Office (lcg.office@cern.ch) | |||
|documentation= | |||
None | |||
|sortname=REBUS | |sortname=REBUS | ||
|components= | |components=For the REBUS service at wlcg-rebus.cern.ch | ||
For the REBUS service at wlcg-rebus.cern.ch | |assigned by=Tier 1&2 federation site managers. | ||
|assigned by= | |solved by=Solved in the REBUS Support team if possible. | ||
Tier 1&2 federation site managers. | |||
|solved by= | |||
Solved in the REBUS Support team if possible. | |||
}} | }} |
Revision as of 11:01, 21 January 2013
GGUS wiki / GGUS FAQ / GGUS Documentation / GGUS Helpdesk
FAQ FOR REBUS SUPPORT UNIT
- Responsible Unit
- REBUS
- Helpdesk
- GGUS (Operations Helpdesk by TPM)
What is the purpose of the REBUS Support?
To support content and technical issues, and support for the REBUS service itself at wlcg-rebus.cern.ch
For which components does REBUS provide support?
For the REBUS service at wlcg-rebus.cern.ch
Which quality of service (QoS) will you provide?
unknown
Who will assign tickets to REBUS Support?
Tier 1&2 federation site managers.
Are tickets typically solved in REBUS Support or reassigned elsewhere?
Solved in the REBUS Support team if possible.
Who is responsible for REBUS Support?
WLCG Office (lcg.office@cern.ch)
What documentation is available on REBUS Support?
None
What is the usual "Type of Issue" for the tickets of REBUS?
Other
Comments
No comments.
What if I have questions which are not dealt with by this FAQ?
Open a GGUS ticket indicating that it should be directed at the REBUS team.
Search
- Please use this link to search inside the GGUS FAQ