Difference between revisions of "GGUS:REBUS FAQ"
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|Updated= 2013-01-21 | |Updated= 2013-01-21 | ||
|purpose= What is the purpose of the UNIT? | |purpose= What is the purpose of the UNIT? | ||
To support content and technical issues, and support for the REBUS service itself at wlcg-rebus.cern.ch | |||
|responsible=Who is responsible for UNIT? | |responsible=Who is responsible for UNIT? | ||
WLCG Office (lcg.office@cern.ch) | |||
|documentation= What documentation is available on UNIT? | |documentation= What documentation is available on UNIT? | ||
None | |||
|sortname=REBUS | |sortname=REBUS | ||
|components=For which components do you provide support? | |components=For which components do you provide support? | ||
For the REBUS service at wlcg-rebus.cern.ch | |||
|assigned by=Who will assign tickets to UNIT? | |assigned by=Who will assign tickets to UNIT? | ||
Tier 1&2 federation site managers. | |||
|solved by=Are tickets typically solved in UNIT or reassigned elsewhere? | |solved by=Are tickets typically solved in UNIT or reassigned elsewhere? | ||
Solved in the REBUS Support team if possible. | |||
}} | }} |
Revision as of 12:00, 21 January 2013
GGUS wiki / GGUS FAQ / GGUS Documentation / GGUS Helpdesk
FAQ FOR REBUS SUPPORT UNIT
- Responsible Unit
- REBUS
- Helpdesk
- GGUS (Operations Helpdesk by TPM)
What is the purpose of the REBUS Support?
What is the purpose of the UNIT? To support content and technical issues, and support for the REBUS service itself at wlcg-rebus.cern.ch
For which components does REBUS provide support?
For which components do you provide support? For the REBUS service at wlcg-rebus.cern.ch
Which quality of service (QoS) will you provide?
unknown
Who will assign tickets to REBUS Support?
Who will assign tickets to UNIT? Tier 1&2 federation site managers.
Are tickets typically solved in REBUS Support or reassigned elsewhere?
Are tickets typically solved in UNIT or reassigned elsewhere? Solved in the REBUS Support team if possible.
Who is responsible for REBUS Support?
Who is responsible for UNIT? WLCG Office (lcg.office@cern.ch)
What documentation is available on REBUS Support?
What documentation is available on UNIT? None
What is the usual "Type of Issue" for the tickets of REBUS?
Other
Comments
No comments.
What if I have questions which are not dealt with by this FAQ?
Open a GGUS ticket indicating that it should be directed at the REBUS team.
Search
- Please use this link to search inside the GGUS FAQ