The wiki is deprecated and due to be decommissioned by the end of September 2022.
The content is being migrated to other supports, new updates will be ignored and lost.
If needed you can get in touch with EGI SDIS team using operations @ egi.eu.
GGUS:R-GMA FAQ
GGUS wiki / GGUS FAQ / GGUS Documentation / GGUS Helpdesk
FAQ FOR R-GMA SUPPORT UNIT
- Responsible Unit
- R-GMA
- Helpdesk
- GGUS (Operations Helpdesk by TPM)
What is the purpose of the R-GMA Support?
The purpose of the R-GMA SU is to handle tickets assigned to it through the GGUS system. These tickets can originate from a user or from operations. The underlying purpose of R-GMA is to allow users and services to publish and/or consume arbitrary information conforming to the relational model.
For which components does R-GMA provide support?
The R-GMA SU will deal with problems concerning both the R-GMA information and monitoring middleware and the Service Discovery API.
Which quality of service (QoS) will you provide?
unknown
Who will assign tickets to R-GMA Support?
A ticket is usually assigned to the R-GMA support unit by TPM.
Are tickets typically solved in R-GMA Support or reassigned elsewhere?
The RGMA supporters either resolve the matter and solve the ticket or they assign the ticket to another support unit. The other support unit may be TPM – ticket process management.
Who is responsible for R-GMA Support?
The SU is located at RAL in the UK
What documentation is available on R-GMA Support?
n/a
What is the usual "Type of Issue" for the tickets of R-GMA?
Other
Comments
No comments.
What if I have questions which are not dealt with by this FAQ?
Open a GGUS ticket indicating that it should be directed at the R-GMA team.
Search
- Please use this link to search inside the GGUS FAQ