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Difference between revisions of "GGUS:QosCosGrid FAQ"
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Revision as of 08:02, 19 September 2012
GGUS wiki / GGUS FAQ / GGUS Documentation / GGUS Helpdesk
FAQ FOR QosCosGrid SUPPORT UNIT
- Responsible Unit
- QosCosGrid
- Helpdesk
- GGUS (Operations Helpdesk by TPM)
What is the purpose of the QosCosGrid Support?
QosCosGrid Support Unit belongs to the third level of user support and takes care of the QosCosGrid middleware components installed on EGI sites. QosCosGrid SU processess incoming tickets by analyzing them and depending on situation: finding sollution of the problem or redirecting the problem to QosCosGrid developers.
For which components does QosCosGrid provide support?
Which quality of service (QoS) will you provide?
unknown
Who will assign tickets to QosCosGrid Support?
Are tickets typically solved in QosCosGrid Support or reassigned elsewhere?
Who is responsible for QosCosGrid Support?
What documentation is available on QosCosGrid Support?
What is the usual "Type of Issue" for the tickets of QosCosGrid?
Other
Comments
No comments.
What if I have questions which are not dealt with by this FAQ?
Open a GGUS ticket indicating that it should be directed at the QosCosGrid team.
Search
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