Difference between revisions of "GGUS:QosCosGrid FAQ"
Line 4: | Line 4: | ||
|Updated= 2012-09-19 | |Updated= 2012-09-19 | ||
|purpose= QosCosGrid Support Unit belongs to the third level of user support and takes care of the QosCosGrid middleware components installed on EGI sites. QosCosGrid SU processess incoming tickets by analyzing them and depending on situation: finding sollution of the problem or redirecting the problem to QosCosGrid developers. | |purpose= QosCosGrid Support Unit belongs to the third level of user support and takes care of the QosCosGrid middleware components installed on EGI sites. QosCosGrid SU processess incoming tickets by analyzing them and depending on situation: finding sollution of the problem or redirecting the problem to QosCosGrid developers. | ||
|responsible= | |responsible= The QosCosGrid SU provides support for both services and QCG client programs, particularly: | ||
|assigned by= | * QCG-Broker | ||
|solved by= | * QCG-Computing | ||
|components= | * QCG-Notification | ||
|documentation= | * QCG-Broker-Client | ||
* QCG-Icon | |||
|assigned by= Typically tickets will be assigned by DMSU, but there are no special restrictions. | |||
|solved by= All tickets related to the QosCosGrid middleware are resolved in this SU or within DMSU. Tickets already assigned to QosCosGrid will not be reassigned. | |||
|components= The QosCosGrid Support is maintained by the QosCosGrid developers and QosCosGrid user support team. | |||
|documentation= The documentation for QosCosGrid is available at [http://www.qoscosgrid.org http://www.qoscosgrid.org]. Individual components are described at subpages: | |||
* [http://www.qoscosgrid.org/trac/qcg-broker http://www.qoscosgrid.org/trac/qcg-broker] | |||
* [http://www.qoscosgrid.org/trac/qcg-computing http://www.qoscosgrid.org/trac/qcg-computing] | |||
* [http://www.qoscosgrid.org/trac/qcg-notification http://www.qoscosgrid.org/trac/qcg-notification] | |||
* [http://www.qoscosgrid.org/trac/qcg-icon http://www.qoscosgrid.org/trac/qcg-icon] | |||
|sortname=QosCosGrid | |sortname=QosCosGrid | ||
}} | }} |
Revision as of 08:04, 19 September 2012
GGUS wiki / GGUS FAQ / GGUS Documentation / GGUS Helpdesk
FAQ FOR QosCosGrid SUPPORT UNIT
- Responsible Unit
- QosCosGrid
- Helpdesk
- GGUS (Operations Helpdesk by TPM)
What is the purpose of the QosCosGrid Support?
QosCosGrid Support Unit belongs to the third level of user support and takes care of the QosCosGrid middleware components installed on EGI sites. QosCosGrid SU processess incoming tickets by analyzing them and depending on situation: finding sollution of the problem or redirecting the problem to QosCosGrid developers.
For which components does QosCosGrid provide support?
The QosCosGrid Support is maintained by the QosCosGrid developers and QosCosGrid user support team.
Which quality of service (QoS) will you provide?
unknown
Who will assign tickets to QosCosGrid Support?
Typically tickets will be assigned by DMSU, but there are no special restrictions.
Are tickets typically solved in QosCosGrid Support or reassigned elsewhere?
All tickets related to the QosCosGrid middleware are resolved in this SU or within DMSU. Tickets already assigned to QosCosGrid will not be reassigned.
Who is responsible for QosCosGrid Support?
The QosCosGrid SU provides support for both services and QCG client programs, particularly:
- QCG-Broker
- QCG-Computing
- QCG-Notification
- QCG-Broker-Client
- QCG-Icon
What documentation is available on QosCosGrid Support?
The documentation for QosCosGrid is available at http://www.qoscosgrid.org. Individual components are described at subpages:
- http://www.qoscosgrid.org/trac/qcg-broker
- http://www.qoscosgrid.org/trac/qcg-computing
- http://www.qoscosgrid.org/trac/qcg-notification
- http://www.qoscosgrid.org/trac/qcg-icon
What is the usual "Type of Issue" for the tickets of QosCosGrid?
Other
Comments
No comments.
What if I have questions which are not dealt with by this FAQ?
Open a GGUS ticket indicating that it should be directed at the QosCosGrid team.
Search
- Please use this link to search inside the GGUS FAQ