Difference between revisions of "GGUS:Proxyrenewal FAQ"

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|service quality= [[FAQ_GGUS-QoS-Levels]]
 
|service quality= [[FAQ_GGUS-QoS-Levels]]
 
|responsible=EMI's CESNET Security Product Team is responsible for providing support for Proxyrenewal.
 
|responsible=EMI's CESNET Security Product Team is responsible for providing support for Proxyrenewal.
|assigned by=The ticket is either filed directly by the affected user, assigned by 1st level support or re-assigned by another support unit who has traced a cause for a reported problem to the Proxyrenewal service.
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|assigned by=DMSU or re-assigned by another 3rd level support unit who has traced a cause for a reported problem to the Proxyrenewal service.
 
|documentation= Support for Proxyrenewal within the Proxyrenewal Support Unit is provided by members of the responsible product team. No sepcific support documentation is required.
 
|documentation= Support for Proxyrenewal within the Proxyrenewal Support Unit is provided by members of the responsible product team. No sepcific support documentation is required.
 
}}
 
}}

Revision as of 12:16, 20 January 2015

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GGUS wiki / GGUS FAQ / GGUS Documentation / GGUS Helpdesk


FAQ FOR Proxyrenewal SUPPORT UNIT

Responsible Unit
Proxyrenewal
Helpdesk 
GGUS (Operations Helpdesk by TPM)

What is the purpose of the Proxyrenewal Support?

The purpose of the Proxyrenewal Support Unit is to handle tickets assigned to it through the GGUS system. These tickets can originate from users or from operations.

For which components does Proxyrenewal provide support?

The Proxyrenewal Support Unit is going to deal with problems regarding the Proxyrenewal service.

Which quality of service (QoS) will you provide?

FAQ_GGUS-QoS-Levels

Who will assign tickets to Proxyrenewal Support?

DMSU or re-assigned by another 3rd level support unit who has traced a cause for a reported problem to the Proxyrenewal service.

Are tickets typically solved in Proxyrenewal Support or reassigned elsewhere?

unknown

Who is responsible for Proxyrenewal Support?

EMI's CESNET Security Product Team is responsible for providing support for Proxyrenewal.

What documentation is available on Proxyrenewal Support?

Support for Proxyrenewal within the Proxyrenewal Support Unit is provided by members of the responsible product team. No sepcific support documentation is required.

What is the usual "Type of Issue" for the tickets of Proxyrenewal?

Other

Comments

No comments.

What if I have questions which are not dealt with by this FAQ?

Open a GGUS ticket indicating that it should be directed at the Proxyrenewal team.

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