The wiki is deprecated and due to be decommissioned by the end of September 2022.
The content is being migrated to other supports, new updates will be ignored and lost.
If needed you can get in touch with EGI SDIS team using operations @ egi.eu.
GGUS:Operations FAQ
Jump to navigation
Jump to search
The printable version is no longer supported and may have rendering errors. Please update your browser bookmarks and please use the default browser print function instead.
GGUS wiki / GGUS FAQ / GGUS Documentation / GGUS Helpdesk
FAQ FOR Operations SUPPORT UNIT
- Responsible Unit
- Operations
- Helpdesk
- GGUS (Operations Helpdesk by TPM)
What is the purpose of the Operations Support?
- to provide a contact with the EGI.eu team that coordinates EGI operations for any technical and operational matter
- to handle requests from Resource Centres and Resource Infrastructure Providers that are willing to be integrated into the EGI production infrastructure
- to notify any operational issues that is general and does not concern a specific Resource Infrastructure or Grid middleware deployed.
For which components does Operations provide support?
Please note: This Support Units does not provide support about any specific technology component that is deployed in the infrastructure. This kind of problems have to be assigned to the DMSU SU.
Relevant issues for which this Support Unit can be contacted are:
- problems with existing processes, lack of procedures, need to update existing processes
- problems with information and documentation provided by the EGI wiki
- problems in getting support from the respective Operations Centre
- interest in being integrated into the EGI infrastructure
- problems with the application of EGI suspension policies
- problems with the EGI Resource Centre Operational Level Agreement
- register or de-register a VO
Which quality of service (QoS) will you provide?
unknown
Who will assign tickets to Operations Support?
- TPM
- any other SU that idenfies a problem to be relevant to this SU
Are tickets typically solved in Operations Support or reassigned elsewhere?
- tickets can be internally solved or assigned to other specific SUs depending on the problem
Who is responsible for Operations Support?
- the EGI Chief Operations Officer
What documentation is available on Operations Support?
- EGI web site: http://www.egi.eu/infrastructure/
- EGI Operations wiki: Operations
What is the usual "Type of Issue" for the tickets of Operations?
Operations
Comments
No comments.
What if I have questions which are not dealt with by this FAQ?
Open a GGUS ticket indicating that it should be directed at the Operations team.
Search
- Please use this link to search inside the GGUS FAQ