From EGIWiki
Revision as of 08:17, 21 June 2021 by Ggrein (talk | contribs) (Created page with "{{GGUS-FAQ |Unit= |Interface= H |Updated= 2021-06-21 |purpose=The purpose of the support unit in GGUS is to handle problems associated with se...")
(diff) ← Older revision | Latest revision (diff) | Newer revision → (diff)
Jump to: navigation, search

GGUS wiki / GGUS FAQ / GGUS Documentation / GGUS Helpdesk


Responsible Unit
GGUS (Operations Helpdesk by TPM)

What is the purpose of the Support?

The purpose of the support unit in GGUS is to handle problems associated with service operations activity, e.g. handling user requests.

For which components does provide support? support unit will provide support for the service.

Which quality of service (QoS) will you provide?


Who will assign tickets to Support?

All GGUS tickets assigned to SU either by TPM or directly by the users are handled through GGUS system.

Are tickets typically solved in Support or reassigned elsewhere? supporters both resolve the matter and solve the ticket or they assign the ticket to another support unit.

Who is responsible for Support?

Responsible for SU are members of the ETH Zurich, SIS team and can be reached through

What documentation is available on Support?

Documentation for support is available at A wiki page is in progress.

What is the usual "Type of Issue" for the tickets of



No comments.

What if I have questions which are not dealt with by this FAQ?

Open a GGUS ticket indicating that it should be directed at the team.