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GGUS:OpenNebula FAQ

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GGUS wiki / GGUS FAQ / GGUS Documentation / GGUS Helpdesk


FAQ FOR OpenNebula SUPPORT UNIT

Responsible Unit
OpenNebula
Helpdesk
GGUS (Operations Helpdesk by TPM)

What is the purpose of the OpenNebula Support?

The purpose of the OpenNebula SU is to handle tickets assigned to it through the GGUS system. These tickets can originate from users or from operations.

For which components does OpenNebula provide support?

The OpenNebula Cloud Management Framework [1].

Which quality of service (QoS) will you provide?

Medium

Who will assign tickets to OpenNebula Support?

Usually GGUS DMSU judging from ticket content or directly by informed users or site admins.

Are tickets typically solved in OpenNebula Support or reassigned elsewhere?

Unless the root of a problem is tracked elsewhere, tickets will be typically solved within the OpenNebula SU.

Who is responsible for OpenNebula Support?

People responsible for the OpenNebula SU are members of the EGI Federated Cloud.
Mailing List: fc-opennebula@mailman.egi.eu

What documentation is available on OpenNebula Support?

Documentation provided by OpenNebula Developers [2].

What is the usual "Type of Issue" for the tickets of OpenNebula?

Other

Comments

No comments.

What if I have questions which are not dealt with by this FAQ?

Open a GGUS ticket indicating that it should be directed at the OpenNebula team.

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