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Difference between revisions of "GGUS:OTAG FAQ"
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|Unit= Responsible Unit | |Unit= Responsible Unit | ||
|Interface= H | |Interface= H | ||
|Updated= | |Updated= 2011-04-04 | ||
|purpose= OTAG stands for “Operational Tools Advisory Group”, and is the body responsible for centralising and discussing development requests on EGEE/EGI operational tools, as well as synchronising operational issues impacting these tools. For more information about the mandate of the OTAG please see https://edms.cern.ch/document/1055303/2 | |purpose= OTAG stands for “Operational Tools Advisory Group”, and is the body responsible for centralising and discussing development requests on EGEE/EGI operational tools, as well as synchronising operational issues impacting these tools. For more information about the mandate of the OTAG please see https://edms.cern.ch/document/1055303/2 | ||
The OTAG support unit is a communication channel which puts in contact the national/regional operation centres with the operations tool developers, to notify needs of new features and extensions to the existing functionality. This is particularly useful when a given requirement concerns more than a single tool and consequently requests the attention from several development teams. | The OTAG support unit is a communication channel which puts in contact the national/regional operation centres with the operations tool developers, to notify needs of new features and extensions to the existing functionality. This is particularly useful when a given requirement concerns more than a single tool and consequently requests the attention from several development teams. | ||
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|sortname=Otag | |sortname=Otag | ||
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Revision as of 15:47, 4 April 2011
GGUS wiki / GGUS FAQ / GGUS Documentation / GGUS Helpdesk
FAQ FOR Responsible Unit SUPPORT UNIT
- Responsible Unit
- Responsible Unit
- Helpdesk
- GGUS (Operations Helpdesk by TPM)
What is the purpose of the Responsible Unit Support?
OTAG stands for “Operational Tools Advisory Group”, and is the body responsible for centralising and discussing development requests on EGEE/EGI operational tools, as well as synchronising operational issues impacting these tools. For more information about the mandate of the OTAG please see https://edms.cern.ch/document/1055303/2 The OTAG support unit is a communication channel which puts in contact the national/regional operation centres with the operations tool developers, to notify needs of new features and extensions to the existing functionality. This is particularly useful when a given requirement concerns more than a single tool and consequently requests the attention from several development teams. Operations tools relevant to OTAG are: the operations portal, the operations dashboard, GOCDB, GGUS, gridview, gridmap, security monitoring tools, network monitoring/troubleshooting tools, APEL, the accounting portal, the MyEGEE portal, Nagios for Grid monitoring, the messaging bus. OTAG support is there to centralise development request and facilitate their integration into the various development lists of the different tools involved.
For which components does Responsible Unit provide support?
unknown
Which quality of service (QoS) will you provide?
unknown
Who will assign tickets to Responsible Unit Support?
unknown
Are tickets typically solved in Responsible Unit Support or reassigned elsewhere?
unknown
Who is responsible for Responsible Unit Support?
It is composed of regular members of the OTAG. Please check the mandate document for exact composition
What documentation is available on Responsible Unit Support?
The OTAG mandate and description document is available at https://edms.cern.ch/document/1055303/2
What is the usual "Type of Issue" for the tickets of Responsible Unit?
Other
Comments
No comments.
What if I have questions which are not dealt with by this FAQ?
Open a GGUS ticket indicating that it should be directed at the Responsible Unit team.
Search
- Please use this link to search inside the GGUS FAQ