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GGUS:OSG Software Support FAQ
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GGUS wiki / GGUS FAQ / GGUS Documentation / GGUS Helpdesk
FAQ FOR OSG Software Support SUPPORT UNIT
- Responsible Unit
- OSG Software Support
- Helpdesk
- GGUS (Operations Helpdesk by TPM)
What is the purpose of the OSG Software Support Support?
Open Science Grid (OSG) Software support
For which components does OSG Software Support provide support?
Any software packages supported by OSG or documented at http://opensciencegrid.org/docs
Which quality of service (QoS) will you provide?
Medium
Who will assign tickets to OSG Software Support Support?
Any WLCG or EGI member experiences issues with OSG Software
Are tickets typically solved in OSG Software Support Support or reassigned elsewhere?
Yes. Tickets are triaged and handled by the OSG software support team
Who is responsible for OSG Software Support Support?
osg-software@opensciencegrid.org
What documentation is available on OSG Software Support Support?
http://opensciencegrid.org/docs
What is the usual "Type of Issue" for the tickets of OSG Software Support?
Other
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What if I have questions which are not dealt with by this FAQ?
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