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GGUS:OSG Software Support FAQ
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GGUS wiki / GGUS FAQ / GGUS Documentation / GGUS Helpdesk
FAQ FOR OSG Software Support SUPPORT UNIT
- Responsible Unit
- OSG Software Support
- Helpdesk
- GGUS (Operations Helpdesk by TPM)
What is the purpose of the OSG Software Support Support?
For which components does OSG Software Support provide support?
Which quality of service (QoS) will you provide?
Please see https://wiki.egi.eu/wiki/FAQ_GGUS-QoS-Levels for further information
Who will assign tickets to OSG Software Support Support?
Are tickets typically solved in OSG Software Support Support or reassigned elsewhere?
Who is responsible for OSG Software Support Support?
What documentation is available on OSG Software Support Support?
What is the usual "Type of Issue" for the tickets of OSG Software Support?
Other
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What if I have questions which are not dealt with by this FAQ?
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