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Difference between revisions of "GGUS:OSG Interface FAQ"

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'''OSG'''
Interface decommissioned.
<!--
{{GGUS-Interfaces
{{GGUS-Interfaces
|Unit=OSG
|Unit=OSG
|Updated=2011-10-11
|link=https://ticket.grid.iu.edu/goc/navigator
|link=https://ticket.grid.iu.edu/goc/navigator
|tech-name-of-tool=Footprints
|tech-name-of-tool=Footprints
Line 11: Line 13:
The OSG help desk system fetches the data from GGUS via SOAP operation TicketGet using the given GGUS ID and updates the related OSG ticket.  
The OSG help desk system fetches the data from GGUS via SOAP operation TicketGet using the given GGUS ID and updates the related OSG ticket.  
* GGUS ID not known in OSG:
* GGUS ID not known in OSG:
The OSG help desk system fetches the data from GGUS via SOAP operation TicketGet using the given GGUS ID and creates a new ticket in OSG help desk system. The OSG ID is returned to GGUS system via SOAP operation TicketModify.
The OSG help desk system fetches the data from GGUS via SOAP operation TicketGet using the given GGUS ID and creates a new ticket in OSG help desk system. The OSG ID is returned to GGUS system via SOAP operation TicketModify.<br>
'''Email error handling'''<br>
In case the GGUS ticket notification mails lead to an error notification by TX this error notification is forwarded to goc-alert<theadd>googlegroups.com which is the GOC TX alert processing system .
 
|field-mapping create from GGUS to Unit={{{!}}border="1"
!      GGUS system {{!!}} OSG ticketing system
{{!}}-
{{!}}Request-ID        {{!!}} GGUS Ticket ID
{{!}}-
{{!}}Description {{!!}} Description
{{!}}-
{{!}}History    {{!!}} Description
{{!}}-
{{!}}Status    {{!!}} Status
{{!}}-
{{!}}Priority    {{!!}} Priority
{{!}}-
{{!}}Name              {{!!}} Submitter Name
{{!}}-
{{!}}Phone      {{!!}} Phone
{{!}}-
{{!}}Login      {{!!}} Submitter DN
{{!}}-
{{!}}Ticket Type {{!!}} GGUS Ticket Type
{{!}}-
{{!}}Type Of Problem {{!!}} GGUS Problem Type
{{!}}}
 
|field-mapping modify from GGUS to Unit={{{!}}border="1"
!      GGUS system {{!!}} OSG ticketing system
{{!}}-
{{!}}Request-ID        {{!!}} GGUS Ticket ID
{{!}}-
{{!}}Description {{!!}} Description
{{!}}-
{{!}}History    {{!!}} Description
{{!}}-
{{!}}Status    {{!!}} Status
{{!}}-
{{!}}Priority    {{!!}} Priority
{{!}}-
{{!}}Name              {{!!}} Submitter Name
{{!}}-
{{!}}Phone      {{!!}} Phone
{{!}}-
{{!}}Login      {{!!}} Submitter DN
{{!}}-
{{!}}Ticket Type {{!!}} GGUS Ticket Type
{{!}}-
{{!}}Type Of Problem {{!!}} GGUS Problem Type
{{!}}}
 
|transfer-to-ggus=OSG help desk system is using the SOAP web services provided by GGUS for creating (OpCreate)  and updating (TicketModify) GGUS tickets. Retrieving data of GGUS tickets is done using SOAP web services (TicketGet) as well as retrieving the GGUS ticket history (OpGetTicketHist).
|transfer-to-ggus=OSG help desk system is using the SOAP web services provided by GGUS for creating (OpCreate)  and updating (TicketModify) GGUS tickets. Retrieving data of GGUS tickets is done using SOAP web services (TicketGet) as well as retrieving the GGUS ticket history (OpGetTicketHist).
|attachments=No attachment handling
 
|field-mapping create from Unit to GGUS={{{!}}border="1"
!      GGUS system {{!!}} OSG ticketing system
{{!}}-
{{!}}Description {{!!}} Description
{{!}}-
{{!}}Subject    {{!!}} Title
{{!}}-
{{!}}Status    {{!!}} Status
{{!}}-
{{!}}Priority    {{!!}} Priority
{{!}}-
{{!}}Name              {{!!}} Submitter Name
{{!}}-
{{!}}Phone      {{!!}} Phone
{{!}}-
{{!}}Login      {{!!}} Submitter DN
{{!}}-
{{!}}Last Login (hidden){{!!}} Static string
{{!}}-
{{!}}Last Modifier      {{!!}} Last Modifier
{{!}}-
{{!}}Origin ID  {{!!}} FP ticket ID
{{!}}}
 
 
|field-mapping modify from Unit to GGUS={{{!}}border="1"
!      GGUS system {{!!}} OSG ticketing system
{{!}}-
{{!}}Description {{!!}} Description
{{!}}-
{{!}}Subject    {{!!}} Title
{{!}}-
{{!}}Status    {{!!}} Status
{{!}}-
{{!}}Priority    {{!!}} Priority
{{!}}-
{{!}}Name              {{!!}} Submitter Name
{{!}}-
{{!}}Phone      {{!!}} Phone
{{!}}-
{{!}}Login      {{!!}} Submitter DN
{{!}}-
{{!}}Last Login (hidden){{!!}} Static string
{{!}}-
{{!}}Last Modifier      {{!!}} Last Modifier
{{!}}-
{{!}}Origin ID  {{!!}} FP ticket ID
{{!}}}
 
|attachments=Attachments are synchronized in both directions
|Comments=Additional information about the interface is available at http://docs.google.com/Doc?docid=0AQGl_1gJKDWDZGY5ZnR6anZfMjFmMmpzZmc1cA&hl=en#GOC_GGUS_TX_822028488136958_82
|Comments=Additional information about the interface is available at http://docs.google.com/Doc?docid=0AQGl_1gJKDWDZGY5ZnR6anZfMjFmMmpzZmc1cA&hl=en#GOC_GGUS_TX_822028488136958_82
}}
}}
-->
<!-- not used |more= -->
<!-- not used |more= -->

Latest revision as of 11:03, 31 October 2018

OSG Interface decommissioned.

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