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Difference between revisions of "GGUS:OSG Interface FAQ"
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'''OSG''' | |||
Interface decommissioned. | |||
<!-- | |||
{{GGUS-Interfaces | {{GGUS-Interfaces | ||
|Unit=OSG | |Unit=OSG | ||
|link=https://ticket.grid.iu.edu/goc/navigator | |link=https://ticket.grid.iu.edu/goc/navigator | ||
|tech-name-of-tool=Footprints | |tech-name-of-tool=Footprints | ||
| Line 11: | Line 13: | ||
The OSG help desk system fetches the data from GGUS via SOAP operation TicketGet using the given GGUS ID and updates the related OSG ticket. | The OSG help desk system fetches the data from GGUS via SOAP operation TicketGet using the given GGUS ID and updates the related OSG ticket. | ||
* GGUS ID not known in OSG: | * GGUS ID not known in OSG: | ||
The OSG help desk system fetches the data from GGUS via SOAP operation TicketGet using the given GGUS ID and creates a new ticket in OSG help desk system. The OSG ID is returned to GGUS system via SOAP operation TicketModify. | The OSG help desk system fetches the data from GGUS via SOAP operation TicketGet using the given GGUS ID and creates a new ticket in OSG help desk system. The OSG ID is returned to GGUS system via SOAP operation TicketModify.<br> | ||
'''Email error handling'''<br> | |||
In case the GGUS ticket notification mails lead to an error notification by TX this error notification is forwarded to goc-alert<theadd>googlegroups.com which is the GOC TX alert processing system . | |||
|field-mapping create from GGUS to Unit={{{!}}border="1" | |field-mapping create from GGUS to Unit={{{!}}border="1" | ||
| Line 40: | Line 44: | ||
! GGUS system {{!!}} OSG ticketing system | ! GGUS system {{!!}} OSG ticketing system | ||
{{!}}- | {{!}}- | ||
{{!}} | {{!}}Request-ID {{!!}} GGUS Ticket ID | ||
{{!}}- | {{!}}- | ||
{{!}} | {{!}}Description {{!!}} Description | ||
{{!}}- | {{!}}- | ||
{{!}} | {{!}}History {{!!}} Description | ||
{{!}}- | {{!}}- | ||
{{!}} | {{!}}Status {{!!}} Status | ||
{{!}}- | {{!}}- | ||
{{!}} | {{!}}Priority {{!!}} Priority | ||
{{!}}- | {{!}}- | ||
{{!}} | {{!}}Name {{!!}} Submitter Name | ||
{{!}}- | |||
{{!}}Phone {{!!}} Phone | |||
{{!}}- | |||
{{!}}Login {{!!}} Submitter DN | |||
{{!}}- | |||
{{!}}Ticket Type {{!!}} GGUS Ticket Type | |||
{{!}}- | |||
{{!}}Type Of Problem {{!!}} GGUS Problem Type | |||
{{!}}} | {{!}}} | ||
| Line 58: | Line 70: | ||
! GGUS system {{!!}} OSG ticketing system | ! GGUS system {{!!}} OSG ticketing system | ||
{{!}}- | {{!}}- | ||
{{!}}Description {{!!}} | {{!}}Description {{!!}} Description | ||
{{!}}- | {{!}}- | ||
{{!}} | {{!}}Subject {{!!}} Title | ||
{{!}}- | {{!}}- | ||
{{!}} | {{!}}Status {{!!}} Status | ||
{{!}}- | {{!}}- | ||
{{!}} | {{!}}Priority {{!!}} Priority | ||
{{!}}- | {{!}}- | ||
{{!}} | {{!}}Name {{!!}} Submitter Name | ||
{{!}}- | |||
{{!}}Phone {{!!}} Phone | |||
{{!}}- | |||
{{!}}Login {{!!}} Submitter DN | |||
{{!}}- | |||
{{!}}Last Login (hidden){{!!}} Static string | |||
{{!}}- | {{!}}- | ||
{{!}} | {{!}}Last Modifier {{!!}} Last Modifier | ||
{{!}}- | {{!}}- | ||
{{!}} | {{!}}Origin ID {{!!}} FP ticket ID | ||
{{!}}} | {{!}}} | ||
|field-mapping modify from Unit to GGUS={{{!}}border="1" | |field-mapping modify from Unit to GGUS={{{!}}border="1" | ||
! GGUS system {{!!}} OSG ticketing system | ! GGUS system {{!!}} OSG ticketing system | ||
{{!}}- | {{!}}- | ||
{{!}}Description {{!!}} | {{!}}Description {{!!}} Description | ||
{{!}}- | |||
{{!}}Subject {{!!}} Title | |||
{{!}}- | |||
{{!}}Status {{!!}} Status | |||
{{!}}- | |||
{{!}}Priority {{!!}} Priority | |||
{{!}}- | {{!}}- | ||
{{!}} | {{!}}Name {{!!}} Submitter Name | ||
{{!}}- | {{!}}- | ||
{{!}} | {{!}}Phone {{!!}} Phone | ||
{{!}}- | {{!}}- | ||
{{!}} | {{!}}Login {{!!}} Submitter DN | ||
{{!}}- | {{!}}- | ||
{{!}} | {{!}}Last Login (hidden){{!!}} Static string | ||
{{!}}- | {{!}}- | ||
{{!}} | {{!}}Last Modifier {{!!}} Last Modifier | ||
{{!}}- | {{!}}- | ||
{{!}} | {{!}}Origin ID {{!!}} FP ticket ID | ||
{{!}}} | {{!}}} | ||
|attachments= | |attachments=Attachments are synchronized in both directions | ||
|Comments=Additional information about the interface is available at http://docs.google.com/Doc?docid=0AQGl_1gJKDWDZGY5ZnR6anZfMjFmMmpzZmc1cA&hl=en#GOC_GGUS_TX_822028488136958_82 | |Comments=Additional information about the interface is available at http://docs.google.com/Doc?docid=0AQGl_1gJKDWDZGY5ZnR6anZfMjFmMmpzZmc1cA&hl=en#GOC_GGUS_TX_822028488136958_82 | ||
}} | }} | ||
--> | |||
<!-- not used |more= --> | <!-- not used |more= --> | ||
Latest revision as of 11:03, 31 October 2018
OSG Interface decommissioned.