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Difference between revisions of "GGUS:OSG Interface FAQ"

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(Created page with '{{GGUS-Interfaces |Unit=OSG |Updated=2011-10-11 |link=https://ticket.grid.iu.edu/goc/navigator |tech-name-of-tool=Footprints |tech-prog-lang=unknown |tech-redundancy=No |tech-doc…')
 
 
(7 intermediate revisions by the same user not shown)
Line 1: Line 1:
'''OSG'''
Interface decommissioned.
<!--
{{GGUS-Interfaces
{{GGUS-Interfaces
|Unit=OSG
|Unit=OSG
|Updated=2011-10-11
|link=https://ticket.grid.iu.edu/goc/navigator
|link=https://ticket.grid.iu.edu/goc/navigator
|tech-name-of-tool=Footprints
|tech-name-of-tool=Footprints
Line 9: Line 11:
|transfer-from-ggus=GGUS is sending mails with the GGUS ticket ID in the subject line to the OSG help desk system TX tool. These mails are parsed automatically by the TX tool. The TX tool checks whether there is already a ticket in the OSG help desk system related to the GGUS ID in the subject line.  
|transfer-from-ggus=GGUS is sending mails with the GGUS ticket ID in the subject line to the OSG help desk system TX tool. These mails are parsed automatically by the TX tool. The TX tool checks whether there is already a ticket in the OSG help desk system related to the GGUS ID in the subject line.  
* GGUS ID already known in OSG:
* GGUS ID already known in OSG:
The OSG help desk system fetches the data from GGUS using the given GGUS ID and updates the related OSG ticket.  
The OSG help desk system fetches the data from GGUS via SOAP operation TicketGet using the given GGUS ID and updates the related OSG ticket.  
* GGUS ID not known in OSG:
* GGUS ID not known in OSG:
The OSG help desk system fetches the data from GGUS using the given GGUS ID and creates a new ticket in OSG help desk system. The OSG ID is returned to GGUS system.
The OSG help desk system fetches the data from GGUS via SOAP operation TicketGet using the given GGUS ID and creates a new ticket in OSG help desk system. The OSG ID is returned to GGUS system via SOAP operation TicketModify.<br>
|transfer-to-ggus=OSG help desk system is using the SOAP web services provided by GGUSGGUS for creating (OpCreate)  and updating (TicketModify) GGUS tickets. Retrieving data of GGUS tickets is done using SOAP web services (TicketGet) as well as retrieving the GGUS ticket history (OpGetTicketHist).
'''Email error handling'''<br>
|attachments=No attachment handling
In case the GGUS ticket notification mails lead to an error notification by TX this error notification is forwarded to goc-alert<theadd>googlegroups.com which is the GOC TX alert processing system .
 
|field-mapping create from GGUS to Unit={{{!}}border="1"
!      GGUS system {{!!}} OSG ticketing system
{{!}}-
{{!}}Request-ID        {{!!}} GGUS Ticket ID
{{!}}-
{{!}}Description {{!!}} Description
{{!}}-
{{!}}History    {{!!}} Description
{{!}}-
{{!}}Status    {{!!}} Status
{{!}}-
{{!}}Priority    {{!!}} Priority
{{!}}-
{{!}}Name              {{!!}} Submitter Name
{{!}}-
{{!}}Phone      {{!!}} Phone
{{!}}-
{{!}}Login      {{!!}} Submitter DN
{{!}}-
{{!}}Ticket Type {{!!}} GGUS Ticket Type
{{!}}-
{{!}}Type Of Problem {{!!}} GGUS Problem Type
{{!}}}
 
|field-mapping modify from GGUS to Unit={{{!}}border="1"
!      GGUS system {{!!}} OSG ticketing system
{{!}}-
{{!}}Request-ID        {{!!}} GGUS Ticket ID
{{!}}-
{{!}}Description {{!!}} Description
{{!}}-
{{!}}History    {{!!}} Description
{{!}}-
{{!}}Status    {{!!}} Status
{{!}}-
{{!}}Priority    {{!!}} Priority
{{!}}-
{{!}}Name              {{!!}} Submitter Name
{{!}}-
{{!}}Phone      {{!!}} Phone
{{!}}-
{{!}}Login      {{!!}} Submitter DN
{{!}}-
{{!}}Ticket Type {{!!}} GGUS Ticket Type
{{!}}-
{{!}}Type Of Problem {{!!}} GGUS Problem Type
{{!}}}
 
|transfer-to-ggus=OSG help desk system is using the SOAP web services provided by GGUS for creating (OpCreate)  and updating (TicketModify) GGUS tickets. Retrieving data of GGUS tickets is done using SOAP web services (TicketGet) as well as retrieving the GGUS ticket history (OpGetTicketHist).
 
|field-mapping create from Unit to GGUS={{{!}}border="1"
!      GGUS system {{!!}} OSG ticketing system
{{!}}-
{{!}}Description {{!!}} Description
{{!}}-
{{!}}Subject    {{!!}} Title
{{!}}-
{{!}}Status    {{!!}} Status
{{!}}-
{{!}}Priority    {{!!}} Priority
{{!}}-
{{!}}Name              {{!!}} Submitter Name
{{!}}-
{{!}}Phone      {{!!}} Phone
{{!}}-
{{!}}Login      {{!!}} Submitter DN
{{!}}-
{{!}}Last Login (hidden){{!!}} Static string
{{!}}-
{{!}}Last Modifier      {{!!}} Last Modifier
{{!}}-
{{!}}Origin ID  {{!!}} FP ticket ID
{{!}}}
 
 
|field-mapping modify from Unit to GGUS={{{!}}border="1"
!      GGUS system {{!!}} OSG ticketing system
{{!}}-
{{!}}Description {{!!}} Description
{{!}}-
{{!}}Subject    {{!!}} Title
{{!}}-
{{!}}Status    {{!!}} Status
{{!}}-
{{!}}Priority    {{!!}} Priority
{{!}}-
{{!}}Name              {{!!}} Submitter Name
{{!}}-
{{!}}Phone      {{!!}} Phone
{{!}}-
{{!}}Login      {{!!}} Submitter DN
{{!}}-
{{!}}Last Login (hidden){{!!}} Static string
{{!}}-
{{!}}Last Modifier      {{!!}} Last Modifier
{{!}}-
{{!}}Origin ID  {{!!}} FP ticket ID
{{!}}}
 
|attachments=Attachments are synchronized in both directions
|Comments=Additional information about the interface is available at http://docs.google.com/Doc?docid=0AQGl_1gJKDWDZGY5ZnR6anZfMjFmMmpzZmc1cA&hl=en#GOC_GGUS_TX_822028488136958_82
|Comments=Additional information about the interface is available at http://docs.google.com/Doc?docid=0AQGl_1gJKDWDZGY5ZnR6anZfMjFmMmpzZmc1cA&hl=en#GOC_GGUS_TX_822028488136958_82
}}
}}
-->
<!-- not used |more= -->
<!-- not used |more= -->

Latest revision as of 11:03, 31 October 2018

OSG Interface decommissioned.

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