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Difference between revisions of "GGUS:OSG(Prod) FAQ"
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|assigned by=Any WLCG or EGI member experiences issues with OSG Resources or Services | |assigned by=Any WLCG or EGI member experiences issues with OSG Resources or Services | ||
|solved by=Yes. All solved tickets are available for public viewing at http://ticket.grid.iu.edu | |solved by=Yes. All solved tickets are available for public viewing at http://ticket.grid.iu.edu | ||
|type of issue=Operations | |||
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Revision as of 18:29, 20 November 2015
GGUS wiki / GGUS FAQ / GGUS Documentation / GGUS Helpdesk
FAQ FOR OSG(Prod) SUPPORT UNIT
- Responsible Unit
- OSG(Prod)
- Helpdesk
- GGUS (Operations Helpdesk by TPM)
What is the purpose of the OSG(Prod) Support?
Open Science Grid (OSG)
For which components does OSG(Prod) provide support?
All Open Science Grid (OSG) Resources and Services - including FNAL
Which quality of service (QoS) will you provide?
unknown
Who will assign tickets to OSG(Prod) Support?
Any WLCG or EGI member experiences issues with OSG Resources or Services
Are tickets typically solved in OSG(Prod) Support or reassigned elsewhere?
Yes. All solved tickets are available for public viewing at http://ticket.grid.iu.edu
Who is responsible for OSG(Prod) Support?
OSG Operations Center (goc@opensciencegrid.org)
What documentation is available on OSG(Prod) Support?
Notifications Available at http://osggoc.blogspot.com/, General Documentation is available at https://twiki.grid.iu.edu/bin/view/Operations/WebHome
What is the usual "Type of Issue" for the tickets of OSG(Prod)?
Operations
Comments
No comments.
What if I have questions which are not dealt with by this FAQ?
Open a GGUS ticket indicating that it should be directed at the OSG(Prod) team.
Search
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