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Difference between revisions of "GGUS:OSG(Prod) FAQ"

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|components=All Open Science Grid (OSG) Resources and Serviecs
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|solved by=No. All solved tickets are available for public viewing at http://ticket.grid.iu.edu
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Revision as of 14:19, 29 March 2011

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GGUS wiki / GGUS FAQ / GGUS Documentation / GGUS Helpdesk


FAQ FOR OSG(Prod) SUPPORT UNIT

Responsible Unit
OSG(Prod)
Helpdesk
GGUS (Operations Helpdesk by TPM)

What is the purpose of the OSG(Prod) Support?

Open Science Grid (OSG)

For which components does OSG(Prod) provide support?

All Open Science Grid (OSG) Resources and Serviecs

Which quality of service (QoS) will you provide?

unknown

Who will assign tickets to OSG(Prod) Support?

Any WLCG or EGI member experiences issues with OSG Resources or Services

Are tickets typically solved in OSG(Prod) Support or reassigned elsewhere?

No. All solved tickets are available for public viewing at http://ticket.grid.iu.edu

Who is responsible for OSG(Prod) Support?

OSG Operations Center (goc@opensciencegrid.org)

What documentation is available on OSG(Prod) Support?

Notifications Available at http://osggoc.blogspot.com/, General Documentations is available at https://twiki.grid.iu.edu/bin/view/Operations/WebHome

What is the usual "Type of Issue" for the tickets of OSG(Prod)?

Other

Comments

No comments.

What if I have questions which are not dealt with by this FAQ?

Open a GGUS ticket indicating that it should be directed at the OSG(Prod) team.

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