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GGUS:OCC FAQ
GGUS wiki / GGUS FAQ / GGUS Documentation / GGUS Helpdesk
FAQ FOR OCC SUPPORT UNIT
- Responsible Unit
- OCC
- Helpdesk
- GGUS (Operations Helpdesk by TPM)
What is the purpose of the OCC Support?
The OCC coordinates the SA1 activity and its tasks, and has the mandate to distribute tasks to the ROCs as necessary. The OCC is a managed organisation and the OCC manager reports to the activity leader for SA1. People in the OCC in turn report to the manager of the OCC. In order to fulfil its role of coordinating the overall user support activity, the OCC has taken on the responsibility to manage the USAG.
For which components does OCC provide support?
unknown
Which quality of service (QoS) will you provide?
unknown
Who will assign tickets to OCC Support?
unknown
Are tickets typically solved in OCC Support or reassigned elsewhere?
unknown
Who is responsible for OCC Support?
unknown
What documentation is available on OCC Support?
unknown
What is the usual "Type of Issue" for the tickets of OCC?
Other
Comments
No comments.
What if I have questions which are not dealt with by this FAQ?
Open a GGUS ticket indicating that it should be directed at the OCC team.
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