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GGUS:NetworkOperations FAQ
GGUS wiki / GGUS FAQ / GGUS Documentation / GGUS Helpdesk
FAQ FOR NetworkOperations SUPPORT UNIT
- Responsible Unit
- NetworkOperations
- Helpdesk
- GGUS (Operations Helpdesk by TPM)
What is the purpose of the NetworkOperations Support?
The main task of the Network Support is to handle as First Level support network troubles globally affecting EGI, particularly those occurring OFF-SITE (for instance within transit network providers not directly connected to a site).
The Network Support Team is acting as First Level Support for Network related issues. It is provided by IGI / GARR.
Any issue around network needing following or coordination can be posted to this support unit. The LHCOPN has a separate support unit.
For which components does NetworkOperations provide support?
unknown
Which quality of service (QoS) will you provide?
unknown
Who will assign tickets to NetworkOperations Support?
unknown
Are tickets typically solved in NetworkOperations Support or reassigned elsewhere?
unknown
Who is responsible for NetworkOperations Support?
The person responsible for the GGUS support unit for Network is Mario Reale/IGI GARR, an alternate is Fulvio Galeazzi/IGI GARR.
What documentation is available on NetworkOperations Support?
- Documentation is available on https://wiki.egi.eu/wiki/NST
What is the usual "Type of Issue" for the tickets of NetworkOperations?
Other
Comments
No comments.
What if I have questions which are not dealt with by this FAQ?
Open a GGUS ticket indicating that it should be directed at the NetworkOperations team.
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