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Difference between revisions of "GGUS:NetworkOperations FAQ"
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These tickets are very likely to be solved by personnel related to the NRENs, to GEANT or to sites. The Unit will basically verify that no basic problems are there, | These tickets are very likely to be solved by personnel related to the NRENs, to GEANT or to sites. The Unit will basically verify that no basic problems are there, | ||
by means of the tools provided for first Network Troubleshooting, e2e Monitoring, or monitoring in general ( i.e. HINTS, NetJobs, e2eMon live CD, PerfSONAR tools when available..) | by means of the tools provided for first Network Troubleshooting, e2e Monitoring, or monitoring in general ( i.e. HINTS, NetJobs, e2eMon live CD, PerfSONAR tools when available..) | ||
|type of issue=Network | |||
}} | }} | ||
Revision as of 18:28, 20 November 2015
GGUS wiki / GGUS FAQ / GGUS Documentation / GGUS Helpdesk
FAQ FOR NetworkOperations SUPPORT UNIT
- Responsible Unit
- NetworkOperations
- Helpdesk
- GGUS (Operations Helpdesk by TPM)
What is the purpose of the NetworkOperations Support?
The main task of the Network Support is to handle as First Level support network troubles globally affecting EGI, particularly those occurring OFF-SITE (for instance within transit network providers not directly connected to a site).
The Network Support Team is acting as First Level Support for Network related issues. It is provided by IGI / GARR.
Any issue around network needing following or coordination can be posted to this support unit.
For which components does NetworkOperations provide support?
We provide support for the issues which are not easily traced back to middleware components, but rather related to possible network problems.
Which quality of service (QoS) will you provide?
unknown
Who will assign tickets to NetworkOperations Support?
Who will assign tickets to UNIT? Users and, more likely, site administrators.
Are tickets typically solved in NetworkOperations Support or reassigned elsewhere?
These tickets are very likely to be solved by personnel related to the NRENs, to GEANT or to sites. The Unit will basically verify that no basic problems are there, by means of the tools provided for first Network Troubleshooting, e2e Monitoring, or monitoring in general ( i.e. HINTS, NetJobs, e2eMon live CD, PerfSONAR tools when available..)
Who is responsible for NetworkOperations Support?
The person responsible for the GGUS support unit for Network is Mario Reale/IGI GARR, an alternate is Fulvio Galeazzi/IGI GARR. They are reachable via grid-tech@garr.it.
What documentation is available on NetworkOperations Support?
Documentation is available on Network Support
What is the usual "Type of Issue" for the tickets of NetworkOperations?
Network
Comments
No comments.
What if I have questions which are not dealt with by this FAQ?
Open a GGUS ticket indicating that it should be directed at the NetworkOperations team.
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