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Difference between revisions of "GGUS:NetworkOperations FAQ"
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*Documentation is available on https://wiki.egi.eu/wiki/NST | *Documentation is available on https://wiki.egi.eu/wiki/NST | ||
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|components=For which components do you provide support? | |components=For which components do you provide support? | ||
|assigned by=Who will assign tickets to UNIT? | We provide support for the issues which are not easily traced back to middleware components, but rather related to possible network problems. | ||
|assigned by=Who will assign tickets to UNIT? Users and, more likely, site administrators. | |||
|solved by=Are tickets typically solved in UNIT or reassigned elsewhere? | |solved by=Are tickets typically solved in UNIT or reassigned elsewhere? | ||
These tickets are very likely to be solved by personnel related to the NRENs, to GEANT or to sites. The Unit will basically verify that no basic problems are there, | |||
by means of the tools provided for first Network Troubleshooting, e2e Monitoring, or monitoring in general ( i.e. HINTS, NetJobs, e2eMon live CD, PerfSONAR tools when available..) | |||
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Revision as of 10:50, 21 April 2011
{{GGUS-FAQ |Unit= NetworkOperations |Interface= H |Updated= 2010-01-05 |purpose= The main task of the Network Support is to handle as First Level support network troubles globally affecting EGI, particularly those occurring OFF-SITE (for instance within transit network providers not directly connected to a site).
The Network Support Team is acting as First Level Support for Network related issues. It is provided by IGI / GARR.
Any issue around network needing following or coordination can be posted to this support unit. The LHCOPN has a separate support unit.
|responsible=The person responsible for the GGUS support unit for Network is Mario Reale/IGI GARR, an alternate is Fulvio Galeazzi/IGI GARR. They are reachable via grid-tech@garr.it.
|documentation=
- Documentation is available on https://wiki.egi.eu/wiki/NST