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Difference between revisions of "GGUS:NetworkOperations FAQ"

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occurring OFF-SITE (for instance within transit network providers not directly connected to a site).
occurring OFF-SITE (for instance within transit network providers not directly connected to a site).


The Network Support Team  is acting as First Level Support for Network related issues.
The Network Support Team  is acting as First Level Support for Network related issues. It is provided by IGI / GARR.


Any issue around network needing following or coordination could be handled by the ENOC,
Any issue around network needing following or coordination can be posted to this support unit.  
advices regarding network performing, configuration and tuning may also be requested.
The LHCOPN has a separate support unit.
The ENOC is currently run by the SA2 activity (networking support) within the EGEE-III project.
 
Processes around the ENOC are not related to those around the LHCOPN, and two different
|responsible=The person responsible for the GGUS support unit for Network is Mario Reale/IGI GARR, an alternate is Fulvio Galeazzi/IGI GARR.
helpdesks are used within GGUS.
|responsible=The person responsible for ENOC is Guillaume Cessieux (FR-CCIN2P3), an alternate is Xavier Jeannin (urec.cnrs.fr)
|documentation=  
|documentation=  
* Several deliverables were written around the ENOC within EGEE-III. They are all put in the EGEEIII EDMS, SA2 section, deliverable folder: https://edms.cern.ch/nav/CERN-0000074316/CERN-0000074370
*Documentation is available on https://wiki.egi.eu/wiki/NST
* Some further documents are also on the ENOC section of the EDMS: https://edms.cern.ch/nav/CERN-0000074316/CERN-0000075879
 
|sortname=Networkoperations
}}
}}
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Revision as of 10:39, 21 April 2011

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GGUS wiki / GGUS FAQ / GGUS Documentation / GGUS Helpdesk

FAQ FOR NetworkOperations SUPPORT UNIT

Responsible Unit
NetworkOperations
Helpdesk
GGUS (Operations Helpdesk by TPM)

What is the purpose of the NetworkOperations Support?

The main task of the Network Support is to handle as First Level support network troubles globally affecting EGI, particularly those occurring OFF-SITE (for instance within transit network providers not directly connected to a site).

The Network Support Team is acting as First Level Support for Network related issues. It is provided by IGI / GARR.

Any issue around network needing following or coordination can be posted to this support unit. The LHCOPN has a separate support unit.

For which components does NetworkOperations provide support?

unknown

Which quality of service (QoS) will you provide?

unknown

Who will assign tickets to NetworkOperations Support?

unknown

Are tickets typically solved in NetworkOperations Support or reassigned elsewhere?

unknown

Who is responsible for NetworkOperations Support?

The person responsible for the GGUS support unit for Network is Mario Reale/IGI GARR, an alternate is Fulvio Galeazzi/IGI GARR.

What documentation is available on NetworkOperations Support?

What is the usual "Type of Issue" for the tickets of NetworkOperations?

Other

Comments

No comments.

What if I have questions which are not dealt with by this FAQ?

Open a GGUS ticket indicating that it should be directed at the NetworkOperations team.

Search



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