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Difference between revisions of "GGUS:NetworkOperations FAQ"
(https://gus.fzk.de/pages/ggus-docs/PDF/7600_FAQ_for_enoc.pdf) |
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|Interface= H | |Interface= H | ||
|Updated= 2010-01-05 | |Updated= 2010-01-05 | ||
|purpose= | |purpose= The main task of the Network Support is to handle as First Level support network troubles globally affecting EGI, particularly those | ||
occurring OFF-SITE (for instance within transit network providers not directly connected to a site). | occurring OFF-SITE (for instance within transit network providers not directly connected to a site). | ||
The | |||
The Network Support Team is acting as First Level Support for Network related issues. | |||
Any issue around network needing following or coordination could be handled by the ENOC, | Any issue around network needing following or coordination could be handled by the ENOC, | ||
advices regarding network performing, configuration and tuning may also be requested. | advices regarding network performing, configuration and tuning may also be requested. | ||
Revision as of 13:31, 30 March 2011
GGUS wiki / GGUS FAQ / GGUS Documentation / GGUS Helpdesk
FAQ FOR NetworkOperations SUPPORT UNIT
- Responsible Unit
- NetworkOperations
- Helpdesk
- GGUS (Operations Helpdesk by TPM)
What is the purpose of the NetworkOperations Support?
The main task of the Network Support is to handle as First Level support network troubles globally affecting EGI, particularly those occurring OFF-SITE (for instance within transit network providers not directly connected to a site).
The Network Support Team is acting as First Level Support for Network related issues.
Any issue around network needing following or coordination could be handled by the ENOC, advices regarding network performing, configuration and tuning may also be requested. The ENOC is currently run by the SA2 activity (networking support) within the EGEE-III project. Processes around the ENOC are not related to those around the LHCOPN, and two different helpdesks are used within GGUS.
For which components does NetworkOperations provide support?
unknown
Which quality of service (QoS) will you provide?
unknown
Who will assign tickets to NetworkOperations Support?
unknown
Are tickets typically solved in NetworkOperations Support or reassigned elsewhere?
unknown
Who is responsible for NetworkOperations Support?
The person responsible for ENOC is Guillaume Cessieux (FR-CCIN2P3), an alternate is Xavier Jeannin (urec.cnrs.fr)
What documentation is available on NetworkOperations Support?
- Several deliverables were written around the ENOC within EGEE-III. They are all put in the EGEEIII EDMS, SA2 section, deliverable folder: https://edms.cern.ch/nav/CERN-0000074316/CERN-0000074370
- Some further documents are also on the ENOC section of the EDMS: https://edms.cern.ch/nav/CERN-0000074316/CERN-0000075879
What is the usual "Type of Issue" for the tickets of NetworkOperations?
Other
Comments
No comments.
What if I have questions which are not dealt with by this FAQ?
Open a GGUS ticket indicating that it should be directed at the NetworkOperations team.
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