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Difference between revisions of "GGUS:NetworkOperations FAQ"
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'''Network Operations''' | |||
[[Category:FAQ Former support units (GGUS)]] | |||
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{{GGUS-FAQ | {{GGUS-FAQ | ||
|Unit= NetworkOperations | |Unit= NetworkOperations | ||
|Interface= H | |Interface= H | ||
|Updated= | |Updated= 2011-04-29 | ||
|purpose= The main task of the Network Support is to handle as First Level support network troubles globally affecting EGI, particularly those | |purpose= The main task of the Network Support is to handle as First Level support network troubles globally affecting EGI, particularly those | ||
occurring OFF-SITE (for instance within transit network providers not directly connected to a site). | occurring OFF-SITE (for instance within transit network providers not directly connected to a site). | ||
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The Network Support Team is acting as First Level Support for Network related issues. It is provided by IGI / GARR. | The Network Support Team is acting as First Level Support for Network related issues. It is provided by IGI / GARR. | ||
Any issue around network needing following or coordination can be posted to this | Any issue around network needing following or coordination can be posted to this support unit. | ||
|responsible=The person responsible for the GGUS support unit for Network is Mario Reale/IGI GARR, an alternate is Fulvio Galeazzi/IGI GARR. They are reachable via grid-tech@garr.it. | |responsible=The person responsible for the GGUS support unit for Network is Mario Reale/IGI GARR, an alternate is Fulvio Galeazzi/IGI GARR. They are reachable via grid-tech@garr.it. | ||
|documentation= | |documentation= Documentation is available on [[Network Support]] | ||
|components= | |||
|components= | |||
We provide support for the issues which are not easily traced back to middleware components, but rather related to possible network problems. | We provide support for the issues which are not easily traced back to middleware components, but rather related to possible network problems. | ||
|assigned by=Who will assign tickets to UNIT? Users and, more likely, site administrators. | |assigned by=Who will assign tickets to UNIT? Users and, more likely, site administrators. | ||
|solved by= | |||
These tickets are very likely to be solved by personnel related to the NRENs, to GEANT or to sites. The Unit will basically verify that no basic problems are there, | |||
by means of the tools provided for first Network Troubleshooting, e2e Monitoring, or monitoring in general ( i.e. HINTS, NetJobs, e2eMon live CD, PerfSONAR tools when available..) | |||
|type of issue=Network | |||
}} | }} | ||
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Latest revision as of 15:10, 26 April 2018
Network Operations
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