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GGUS:NPM FAQ
GGUS wiki / GGUS FAQ / GGUS Documentation / GGUS Helpdesk
FAQ FOR NPM SUPPORT UNIT
- Responsible Unit
- NPM
- Helpdesk
- GGUS (Operations Helpdesk by TPM)
What is the purpose of the NPM Support?
The purpose of NPM Support is to provide support to users of the Network Performance Monitoring (NPM) software. This can be roughly broken down into two groups of users:
- those installing and maintaining the monitoring tools, known as e2emonit (likely to be system administrators)
- those using the tools to get information about the network status, mainly by using the NPM Diagnostic Tool (DT)
Note: if the problem is thought to be with the network itself rather than the tools then the ticket should be passed in the first instance to the ENOC.
For which components does NPM provide support?
unknown
Which quality of service (QoS) will you provide?
unknown
Who will assign tickets to NPM Support?
A ticket can be assigned to the NPM support unit by TPM.
Are tickets typically solved in NPM Support or reassigned elsewhere?
unknown
Who is responsible for NPM Support?
Within EGEE NPM is the responsibility of EPCC (UEDIN). The main points of contact are Kostas Kavoussanakis and Jeremy Nowell
What documentation is available on NPM Support?
Documentation on the NPM tools is available via the NPM website: http://www.egee-npm.org This includes details of both e2emonit and the Diagnostic Tool, and links to further relevant documents, eg within EDMS.
What is the usual "Type of Issue" for the tickets of NPM?
Other
Comments
No comments.
What if I have questions which are not dealt with by this FAQ?
Open a GGUS ticket indicating that it should be directed at the NPM team.
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