Difference between revisions of "GGUS:NGI ZA FAQ"
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Revision as of 14:33, 21 June 2013
FAQ FOR NGI_ZA SUPPORT UNIT
- Responsible Unit
- GGUS (Operations Helpdesk by TPM)
What is the purpose of the NGI_ZA Support?
NGI_ZA provides support to South African sites registered in the Africa-Arabia Regional Operations Centre. It provides monitoring of these sites and assists with operational issues. It provides site administrator training and limited user support What is the purpose of the UNIT?
For which components does NGI_ZA provide support?
NGI_ZA provides support for gLite components of the EMI and UMD middleware stack.
Which quality of service (QoS) will you provide?
Who will assign tickets to NGI_ZA Support?
TPM (or any SU) can assign general requests for support from users using the NGI_ZA resources. There are no special permissions required for this SU
Are tickets typically solved in NGI_ZA Support or reassigned elsewhere?
Tickets can be solved by the support unit, the sites themselves or can be solved by other Support Units, if the issue has been escalated.
Who is responsible for NGI_ZA Support?
Meraka Institute, C.S.I.R.
What documentation is available on NGI_ZA Support?
https://ops.sagrid.ac.za/trac - available to SAGrid Site Admins.
What is the usual "Type of Issue" for the tickets of NGI_ZA?
What if I have questions which are not dealt with by this FAQ?
Contact SAGrid Coordinator : Bruce Becker - email@example.com
- Please use this