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Difference between revisions of "GGUS:NGI ZA FAQ"

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|Interface= H
|Interface= H
|Updated=  
|Updated=  
|purpose= to describe the national grid initiative in South Africa
|purpose= to coordinate and manage the support for the South African resources in EGI.
|sortname=Ngi ZL
|sortname=Ngi ZA
|components=
|components= This support unit provides first-line support for South African resources, in response to tickets generated by South African or other users.
|responsible=
|responsible= Bruce Becker - bbecker@csir.co.za
|assigned by=
|documentation= Documentation is maintained for internal purposes only.
|solved by=
|assigned by=PM, ROD, and alarm tickets for ZA sites
|solved by=Tickets are typically reassigned to ZA sites or servies.
}}
}}

Revision as of 08:39, 27 September 2011

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GGUS wiki / GGUS FAQ / GGUS Documentation / GGUS Helpdesk


FAQ FOR NGI_ZA SUPPORT UNIT

Responsible Unit
NGI_ZA
Helpdesk
GGUS (Operations Helpdesk by TPM)

What is the purpose of the NGI_ZA Support?

to coordinate and manage the support for the South African resources in EGI.

For which components does NGI_ZA provide support?

This support unit provides first-line support for South African resources, in response to tickets generated by South African or other users.

Which quality of service (QoS) will you provide?

unknown

Who will assign tickets to NGI_ZA Support?

PM, ROD, and alarm tickets for ZA sites

Are tickets typically solved in NGI_ZA Support or reassigned elsewhere?

Tickets are typically reassigned to ZA sites or servies.

Who is responsible for NGI_ZA Support?

Bruce Becker - bbecker@csir.co.za

What documentation is available on NGI_ZA Support?

Documentation is maintained for internal purposes only.

What is the usual "Type of Issue" for the tickets of NGI_ZA?

Other

Comments

No comments.

What if I have questions which are not dealt with by this FAQ?

Open a GGUS ticket indicating that it should be directed at the NGI_ZA team.

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