Difference between revisions of "GGUS:NGI ZA FAQ"
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Revision as of 09:39, 27 September 2011
FAQ FOR NGI_ZA SUPPORT UNIT
- Responsible Unit
- GGUS (Operations Helpdesk by TPM)
What is the purpose of the NGI_ZA Support?
to coordinate and manage the support for the South African resources in EGI.
For which components does NGI_ZA provide support?
This support unit provides first-line support for South African resources, in response to tickets generated by South African or other users.
Which quality of service (QoS) will you provide?
Who will assign tickets to NGI_ZA Support?
PM, ROD, and alarm tickets for ZA sites
Are tickets typically solved in NGI_ZA Support or reassigned elsewhere?
Tickets are typically reassigned to ZA sites or servies.
Who is responsible for NGI_ZA Support?
Bruce Becker - email@example.com
What documentation is available on NGI_ZA Support?
Documentation is maintained for internal purposes only.
What is the usual "Type of Issue" for the tickets of NGI_ZA?
What if I have questions which are not dealt with by this FAQ?
Open a GGUS ticket indicating that it should be directed at the NGI_ZA team.
- Please use this