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| {{GGUS-FAQ
| | '''NGI_ZA''' |
| |Unit= NGI_PL
| | === See === |
| |Interface= H
| | * decommission: https://ggus.eu/?mode=ticket_info&ticket_id=107457 |
| |Updated= 2011-03-31
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| |purpose= Polish NGI is responsible for coordinating the delivery of grid resources and services within Poland. One of the key aspect of service delivery is to provide support to users and operations. The aim of the NGI_PL Support Unit is to allow and implement such support.
| | [[Category:FAQ Former support units (GGUS)]] |
| |documentation= It is partially available as a technical documentation for PL-Grid Helpdesk containing e.g. statuses and allowed transitions between them. Note this is in Polish. Direct documentation for operation of NGI_PL Support unit is being created. http://www.plgrid.pl/
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| |sortname=Ngi PL
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| |components=We support all components and services deployed in the Polish NGI. In particular site-level services (CE, SE, etc.), NGI-level services (Polish NGI nagios, accounting), vo.plgrid.pl services, core grid services and PL-Grid project services (PL-Grid web page, Portal).
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| |responsible=The person responsible for NGI support is Tadeusz Szymocha
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| |assigned by=The operational tickets raised with the use of tools like Operations Dashboard as well as users' tickets related to Polish sites should be addressed to NGI_PL support unit.
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| |solved by=All tickets assigned to the NGI_PL by GGUS will be redirected to the Polish ticket tracking system and there assigned to right experts. Incorrectly assigned tickets are routed back to GGUS TPM.
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| }}
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